Dorcas Enobun Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• Promoted within 4 months for outstanding performance; Overall best top debt collection officer in the team.• Submission of weekly and monthly reports of the team’s performance and presentation of progress reports.• Checking of call gapping, ensuring it’s not more than 3 minutes for the first round of calls and making sure a proper timeframe is allocated to all tickets which must be called twice.• Pep talk: Morning brief meetings with team members on Mondays, Wednesdays and Fridays before the commencement of work for the day.• Prepared monthly work schedule for team members.• General meeting with team members on a weekly and monthly basis to discuss performance, strategies to improve, and general well-being amongst other trivial issues.• Sanction team members who go against the company’s policies.

Lagos, Nigeria

• Reviewing the company debtor list and negotiating suitable payment plans.• Contacting and communicating effectively with customers by phone to negotiate and implement debt recovery plans to receive payments on certain percentages of debt.• Advising customers on their payment options and suggesting methods of payment to prevent repeated payment negligence by working out practical debt payments.• Maintaining electronic records and hard copies of all payment plans, amounts paid, and communications.• Writing final notice warnings to customers when payments are not being made.• Responding to customer queries and maintaining customer payment records.

Lagos, Nigeria

• Inspecting the approved report sent for each customer by the verification officer should in case of any error.• Reporting wrong loan details approved by the Verification officer to the supervisors for appropriate sanctions.• Inspecting calls made by the officers to report any rude remark or response to customers.

Akure, Nigeria

• Acted as a liaison between clients and executive staff.• Executed daily reconciliation with the warehouse manager, storekeeper, and cashier to determine the status of the account status.• Collected cash over the counter from customers on a low amount of items bought; list each item on the invoice before cash disbursement.• Compiled sales report in excel; greet customers, clients, and staff. Attend to customers' needs on a variety of products, enquiries, and complaints.• Polite and courteous service to customers, clients, sales reps, and management in general; ensuring optimum service satisfaction, answering incoming calls and redirecting them to the appropriate channels as demand or keep messages.• Documented all items bought on invoice both for credit and sales payments.

Ogun, Nigeria

• Followed news events, and tracked influencers' work, and other media sources to stay informed.• Covered a wide variety of stories by keeping up with all the local and global happenings.• Conducted and scheduled interviews and verified information provided by interviewees.• Served as the Head of entertainment bits.