➢Entering data into computer systems or databases from various sources, such as paper documents, forms, digital files or research.➢Checking and verifying the accuracy of data before and after entry to ensure consistency and correctness.➢Identifying and correcting errors or inconsistencies in data to maintain data quality and integrity.➢Updating and managing records to reflect the most current information, including adding new entries and deleting outdated ones.➢Structuring and organizing data in a systematic way to facilitate easy retrieval and analysis.➢Creating and compiling reports based on the entered data, which may involve summarizing and analyzing data trends.➢Ensuring that sensitive information is handled securely and in compliance with privacy regulations and company policies.➢Coordinating with other departments or team members to resolve data-related issues or to obtain additional information.➢Performing other administrative tasks as needed, such as filing, scanning documents, and managing correspondence.➢Using specialized software and tools for data entry, such as spreadsheet applications, database management systems, and other data-processing tools.

➢ Manage and resolve 100 Inquiries via phone, email, and chat via messages, and schedule appointments promptly that made sure deliveries were done on time.➢ Partner with our Onboarding, Customer Success, and Sales teams to resolve customer issues on time.➢ Keep accurate records of discussions with customers, provide back-office support to corporate services teams, and provide daily and weekly reporting.➢ Maintained high-level product knowledge, conducted training and onboarding sessions for new merchandisers, and performed mock calls, increasing issue resolution time, retention, and customer education within 2 weeks.

➢ Pioneer brand market positioning and outreach by effectively communicating product specifications using solid arguments with prioritization to client needs, recruiting leads into sales, which lead to new business opportunities. ➢ Convey product presentations, consultations, and product support to existing and prospective clients by building positive relationships, and increasing client loyalty, and retention. ➢ Build repeat sales through strong customer relationships by focusing on customers’ wants and needs. ➢ Data entry and management related to sales orders and inventory ➢ Negotiate and close sales with prospective clients, leading to new business generation, and meet 40-50 Unit sales monthly, increasing revenue over 6 months, and promoting business development. ➢ Ensure resource management by conducting product promotions and activations of new products according to budget accelerating set sales targets by 5-10 units monthly. ➢ Maintain contact with all clients in the market area to ensure high levels of client satisfaction.Proactively establish and maintain effective working team relationships with all support departments.

➢ I responded to customer questions via phone, email, chat, or in person.➢ I provided product and service information by explaining features, benefits, and processes clearly➢ I offered support by helping customers navigate challenges, such as troubleshooting technical issues or clarifying policies.➢ I listened empathetically, addressing concerns, and providing timely solutions.➢ I collaborated with other teams or supervisors to resolve complex problems.➢ I ensured customer satisfaction after resolving their concerns by following up.➢ I created a positive experience by ensuring customers felt valued, understood, and supported.➢ I fostered loyalty by building trust and rapport to encourage repeat business.➢ I recommended additional products or services based on customer needs without being pushy.➢ I logged customer interactions and resolutions accurately in the CRM software.➢ I scheduled, tracked, and updated customers' order status.➢ Handled transactions, refunds, or exchanges as needed.➢ Stayed updated by keeping up with product/service updates to provide accurate information.➢ I continuously improved my communication by refining my empathy, listening, and conflict-resolution skills.➢ Used software, databases, and communication platforms efficiently e.g. Slack, zendesk, Google Workspace.