Dorcas Machilika Email & Phone Number

South Africa

South Africa

Johannesburg Area, South Africa

INDUSTRY/SERVICES• Banking, financial services KEY DUTIES: Successfully achieved set revenue targets and call quality objectives to ensure consistent business profitability and always deliver a consistent and professional level of service through: • Advising and influencing clients on the payment options for debt recovery.• Handling each call promptly, correctly and ensuring that financial records are updated accordingly through attention to detail when capturing customer-related data.• Proactively resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.• Effectively communicating the terms of sale, credit, or contract condition as appropriate to clients timeously; Swiftly deciding on the correct action when negotiating payments.• Managing customers who are resistant to agent contact by remaining polite, persuasive, self-motivated, tactful, honest, firm and demonstrating the ability to relate to people from a variety of different backgrounds.• Consistently completing any administrative tasks as required for the efficient running of the call centre.• Actively always complying with strict company policies and procedures to meet legislative requirements.

South Africa

INDUSTRY/SERVICES• Banking, financial servicesKEY DUTIES: Key Duties: Successfully presented products by utilizing effective sales and persuasion skills in addition to solid product knowledge by:• Making outbound calls to existing clients to obtain as much information as possible from the client.• Resolving any issues, the client may have at a stage to build a relationship and manage client expectations.• Keeping conversations and not a restriction to information Gathering information, exploit cross-sell or new sale opportunities and do applications timeously. • Managing ongoing client relationships and portfolios; Keeping abreast with market information, and ensure all clients are informed of this information.• Providing training to clients on the use of the Company platform and deposit process; Assisting in maintaining high levels of client acquisition, retention, and reactivation.• Ensuring responsible compliance with all regulations and company policies; Actively collaborating with sales managers to upsell and inform management of client risks.• Working towards and achieving set sales targets given by management; Working professionally with retention related departments.• Completing other projects, and miscellaneous duties as prescribed by Management.

South Africa

INDUSTRY/SERVICES• Banking, financial servicesKEY DUTIES: Successfully created and implemented comprehensive sales, communications and business improvement strategies by:• Successfully created and implemented comprehensive sales, communications, and business improvement strategies by:• Receiving inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call centre environment.• Utilizing the internal database as a point of reference to consult clients and outbound calling of clients.• Responsible for utilizing multiple customer databases to access, change or input account information for customers.• Outbound calling of clients who initiate contact as well as cold calling sales and ensuring that clients have a full understanding of information relayed.• Initiating contact with clients within 2 hours of applying for a loan and scoring applications telephonically with clients who applied.• Completing a full financial analysis of clients including income and expenditure; Ensuring quality of applications scored is maintained at a minimal 98% audit score and maintaining a Quality Assurance score of 95%.• Routinely maintaining daily, weekly, monthly, and annual sales targets through measuring on volume and value sales (only successful sales).• Utilizing proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying client needs.• Achieving monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.• Understanding and promoting current marketing campaigns to sell to or save clients accurately and effectively.• Providing outstanding customer service, troubleshooting, and resolving service and minor technical problems for customers by asking appropriate questions.

Gauteng, South Africa

INDUSTRY/SERVICES• Education and trainingKEY DUTIES: Proactively demonstrated the ability to be timely, compelling, clear, and concise in all communications to put the students at the heart of all communications & interactions by:• Consistently using strong disciplines & approaches in sales planning and forecasting to ensure that targets are made and exceeded.• Ensuring alignment and optimizations of the sales cycle and strategically aligning with key accounts cycles drive optimal outcomes to ensure that registration targets are made and exceeded.• Consistently using strong disciplines and approaches in sales lead generation and registration conversions via follow up.• Actively applying strong disciplines and approaches in sales tracking, monitoring, and reporting.• Demonstrating understanding with often application of market and competitor knowledge, in customer situations via the sales process.• Proactively seeking out to gather insight into the market by using information gathering and other research methods, factors and trends that will drive growth and be aware of competitor activity within your market.• Working to input into channel plan, specifically relating to customer segmentation strategy and how to optimize it.• Conducting market-mapping activities integrated into sales planning and customer development strategy.• Analyzing and using insight data to continually review the position in the market for competitive advantage and drive the desired outcome.• Demonstrating understanding and ability/ practical expertise in solution selling, to communicate the Damelin product proposition as part of the overall solution approach. • Using solution-selling methodology to ensure business and revenue growth in each territory.

Gauteng, South Africa

INDUSTRY/SERVICES• Fast-moving consumer goods, electronicsKEY DUTIES• Actively demonstrated product knowledge, confidence, enthusiasm and approached different clients to sell company products and services.• Approaching clients to conduct face to face sales and providing them with product information.• Actively participating in the training initiative to ensure the upskilling of different products that needed to be sold.• Proactively research company products and services to ensure sales standards are adhered to.• Generating new leads through various selling and promotional activities and focusing up and cross-selling specific company products; Conducting a customer needs analysis to determine the reasons for visiting the store.• Providing product information and service recommendations; Advising customers on the documentation needed to apply for a product and/or service.

Postgraduate -Institute Of Marketing Management, Marketing Management, Nqf 8

Diploma In Marketing Management, Marketing Management, Nqf 6

Matric