Dorcas Mwaura Email & Phone Number

United States

Kenya

•Addressed customer complaints and mitigated dissatisfaction by employing timely on-point solutions.•Established and accurately prepared revenue assurance estimates and tracking schedules.•Communicated with clients regarding account services and statements balances.•Responded to customer enquiries answering questions about products and services.•Coordinated solutions for high volume of customer inquiries per day while meeting performance quotas.•Offered advice and assistance to customers, paying attention to special needs or wants.•Tracked customer service cases and updated service software with customer information.

Kenya

•Stayed abreast of industry changes and trends, identifying and pursuing new business opportunities.•Achieved agreed upon sales targets and outcomes within schedule.•Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.•Worked with sales leaders in development and implementation of big picture strategies to secure business from competitors.•Analyzed territory potential, tracked sales and produced status reports.•Wrote sales contracts for orders obtained and submitted orders for processing.•Drove team revenue growth year on year by 30% through bringing in top sales numbers.•Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Kenya

•Completed daily warehouse operations on time and maintaining accuracy.•Monitored adherence to safety protocols and company policies to achieve 100% compliance.•Managed merchandise inventory transactions to achieve 100% lead time.•Monitored employee performance and offered mentoring and leadership to improve any deficiencies.•Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.•Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.•Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.•Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Bachelor Of Science In Supply Chain Management, Transport And Logistics, 2Nd Class Honors Upper Division

High School, Kcse, B+

Activities and Societies: Hockey and Science clubs

Master Of Science - Ms