Dorcas Thompson Email & Phone Number

Dorcas Thompson is a Manager at AT&T Mobility at AT&T Mobility. She possess expertise in customer service, sales, project management, leadership, microsoft office and 5 more skills.

Listed skills include Customer Service, Sales, Project Management, Leadership, and 6 others.

• 

  Manager

  At&T Mobility

  Dec 2003 - Present

  Serves as the subject matter expert for attendance terminations, short-term disability, ADA, and FMLA leaves. May conduct attendance audits and provide results and findings to leadership at all levels. Ensures attendance standards and expectations are shared with employees. Interacts or partners with the union on attendance-related matters. Conducts and/or participates in employee attendance discussions and forwards documentation appropriately. Provides training to the management team to ensure compliance with applicable practices, regulations and policies. Consults with and advises the management team on attendance-driven disciplinary action and ensures proper documentation. Participates in staff meetings and operational reviews. Ensures attendance standards and expectations are shared with, understood, and implemented by assigned management teams.