Founded La-Vixen enterprises which runs an M-pesa and pizza shop. Responsible for hiring, training and mentoring employees, Managing company’s projects, customer service and overall growth of the business.

First level resolution of discrepancies and transnational errors, led to increased revenue by extensively training and educating SME’s, Maintaining and enhancing excellent customer service relations to ensure clientele satisfaction. Continually identified opportunities to improve client efficiency.

Led team in successful penetration, acquisition and expansion of the coastal region market, managed the human resource activities of the branch and overseeing the financial management of the branch.

• Responsible for staff management including recruitment, onboarding, training, shift and timetable management, performance management and review. • Monitored, analyzed and reported on service delivery metrics and overall performance

• Monitoring progress and delivering relevant and timely communications, documentation, reports and updates to internal and external stakeholders.• Managing work plans for all projects under various scenarios to facilitate quality project management and decision making, making sure these projects deliver value

• Liaising between customers and finance professionals.• Using extensive customer and product knowledge to effectively match customer needs and profile with the products available.• Cash handling, trusted to handle a very large amount of cash.• Telephone interaction with colleagues and customers.

• Responsible for a team of 120 staff, serving 13,000 people on match days.• Constantly develop revenue maximizing strategies and innovative forward-thinking staff training.• Part of the “Training & skills development team” for up-skilling current staff and induction for new recruits.• Acquired key skills for presentations, database management and application as well as precise report writing analysis.• Premium customer service