• Experienced in Maintaining relationships with clients and customers by conducting meetings• Skilled in Problem Analysis, Organizational Skills and Customer Service Orientation.• Knowledge about customer service applications and administrative procedures. • Skilled in developing new relationships with customers and clients• Expert in Gathering customer and market information• Good Understanding of the customer and client requirements• Highly skilled in making rapid and accurate calculations and providing quotations to the customers• Team player & able to build good relationships with customers.• Building and maintaining positive working relationships with key decision makers.• Excellent negotiation skills –Able to convince while maintaining professionalism.• Team player, analytical and well-honed leadership skills, ability to work under pressure and deliver exceptional results.• Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.• Proven ability to handle multiple,competing priorities in an effective manner.• Ability to direct and lead the work of others• Ability and good judgment to plan and accomplish goals• Posses leadership, excellent processes and human resource management skills• Good intra and extra-personal relations skills • Knowledge on emerging trends in business and technology and their economic impacts
Shittek Ventures
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Managing DirectorShittek Ventures Jan 2018 - PresentNairobiGeneral Surplies and consultancy
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General Manger-Finance And Human ResourceHeip Microfinance Jan 2016 - Dec 2022Nairobi, Kenya• Responsible to the board of directors for the smooth running of the company.• In charge of operations, processes, systems, Human Resource Administration, supervision, government relations,• Ensuring integrity and soundness of the company financial systems and records.• Accountable on daily basis through written reports to the board through the chairman.• Provide business leadership and marketing aspects for the aspects.• Presented the business and marketed it to investors and to the government.• Made business presentations on behalf of the company• Responsible for the administrative duties of the organisation• Hands on Market visits and Analysis• Preparing routine and advanced correspondence including letters, memoranda and reports to the Chairman and the Board of Directors.• Independently managed and handled administrative and operational matters.• Effectively used communication and interpersonal skills to interface and convey the needs and concerns of personnel, tenants, vendors, and visitors both verbally and in writing.• Took initiative in anticipating needs and completed all tasks as needed.• Daily weekly and monthly reporting to the Chairman and the Board of Directors.• Business Strategy-Organised and strategized on best decision to be adopted for business growth.
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Corporate Accounts Manager- Credit ControlAirtel Kenya Jan 2013 - Oct 2015Parkside Towers, Nairobi• Corporate Accounts management- Was responsible for VIP clients and small and medium sized enterprises.• Customer relationship management-Maintained healthy business relationships with customers.• Built strong, lasting relationships with market players.• Provided Corporate Account management and Customer relationship management.• Managed credit control and collection executives.• Compiled daily and monthly reports on revenue collections and ensured Customers pay as per their credit terms. • Performed frequent and effective networking with a variety of business partners and customers.• Responsible for confidential and time sensitive material for the department head• Was responsible for credit control and debt collection• Sold and represented the company in the country, Branding and Public Relations.• Reconciled departmental books of account for the company, providing information on bad debts to be written off, and Debt Collection and analysis.• Credit collection, debt management and risk management on behalf of the company.• Billing Analyst- Analysed the billing process,vetting and dispatch for timeliness and convinience to the client.
Dorcas Wanjiru Skills
Dorcas Wanjiru Education Details
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Mt.Kenya University.2Nd Class Honours, Upper Division -
Pass -
Pass -
Credit -
Business Administration And Management, General
Frequently Asked Questions about Dorcas Wanjiru
What company does Dorcas Wanjiru work for?
Dorcas Wanjiru works for Shittek Ventures
What is Dorcas Wanjiru's role at the current company?
Dorcas Wanjiru's current role is Managing Director at Shittek Ventures.
What schools did Dorcas Wanjiru attend?
Dorcas Wanjiru attended Mt.kenya University., Kenyatta University, Kenyatta University, Egerton University, Kenyatta University.
What skills is Dorcas Wanjiru known for?
Dorcas Wanjiru has skills like Accounting, Team Leadership, Customer Relationship Management, Management, Marketing Strategy, Workforce Planning, Field Training, Account Management, Strategic Human Resource Planning, Customer Service, Customer Experience, Customer Retention.
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