Dorcas Njenga Email & Phone Number

Kenya

. Oversee corporate revenue generation function (new business) for medical business to ensure set targets are achieved.· Manage the corporate function and ensure set financial and service delivery targets are achieved.· Oversee and manage the following corporate business process functions to ensure set service delivery targets are achieved:o Issuance of quotes to corporate clients,o Tender processing and… Show more . Oversee corporate revenue generation function (new business) for medical business to ensure set targets are achieved.· Manage the corporate function and ensure set financial and service delivery targets are achieved.· Oversee and manage the following corporate business process functions to ensure set service delivery targets are achieved:o Issuance of quotes to corporate clients,o Tender processing and submission· Negotiation and determination of contract terms for corporate clients and execution of the same.· Implement and achieve the corporate business plan as set out in the Medical Insurance business plan.· Create, identify, develop and realize both external and internal opportunities for Medical business growth.· Facilitate and conduct product presentations to the respective stakeholders.· Meet the customer service charter requirements on medical corporate business activities· Conduct efficiency monitoring in the section and implement changes where necessary.· Prepare, analyze and present corporate business reports.· Develop new product concepts for review and development by the technical committee and oversee product development and launch of new products in conjunction with relevant departments and teams.· Review existing products in view of market development and customer requirement and propose revision for consideration by the technical committee.· Carry out medical business market intelligence and prepare reports with recommendations for management review and necessary approvals targeting future opportunities for continued competitive advantages to the company.· Develop and implement relevant initiatives to increase production by existing and new distribution channels in conjunction with the company marketing department. Show less

Kenya

• Building & developing strong strategic partnerships/relationships within assigned market and channels;• Plan and carry out consumer education within the assigned markets and channels;• Drive profitable business for the company (New and Renewal);• Design and develop need based products for the assigned market;• Develop and deliver excellent customer experience in the market;• Recruit, develop and build capacity of intermediaries/sales force in the market; • Timely… Show more • Building & developing strong strategic partnerships/relationships within assigned market and channels;• Plan and carry out consumer education within the assigned markets and channels;• Drive profitable business for the company (New and Renewal);• Design and develop need based products for the assigned market;• Develop and deliver excellent customer experience in the market;• Recruit, develop and build capacity of intermediaries/sales force in the market; • Timely collection of premiums;• Liaising with support functions to follow up on client queries and complaints.• Conduct market activations and storms in strategic locations with respective sales teams through visits or other means;• Prepare market intelligence reports on products and services. Show less

Upperhill

1. Acquisition and Retention of New Businesses,2. Renewal of businesses brought in,3. Coming up with a plan and strategy for Bancassurance,4. Identification of Alternative Distribution Channels,5. Representing ICEA Lion Group in meetings with Banks and prospective clients6. Creating and maintaining business relationships7. Training of Banks’ sales force and the sales forces of alternative distribution channels

Upperhill, Nairobi

1. Maintaining effective business relationships ¡n the respective satellite offices2. Approving specified documents within agreed and set authority limits. 3. Prepare quotations, tracking new products sales activity within the satellite offices. 4. Assist agents on outstanding underwriting and claims issues whilst responding to customers queries and complaints. 5. Assist in facilitating training to the satellite office agents and staff. 6. Gather and share business market… Show more 1. Maintaining effective business relationships ¡n the respective satellite offices2. Approving specified documents within agreed and set authority limits. 3. Prepare quotations, tracking new products sales activity within the satellite offices. 4. Assist agents on outstanding underwriting and claims issues whilst responding to customers queries and complaints. 5. Assist in facilitating training to the satellite office agents and staff. 6. Gather and share business market intelligence 7. Marketing and distribution of the Company’s products8. Timely response to quotation requests9. Developing prospects into new medical business10. Establish and cultivate relationships with intermediaries, clients and other UAP business partners11. Assist the Medical Business Development Manager to execute the medical business development strategic initiatives12. Use and update CRM on a daily basis with activities undertaken by self or as advised by the Business development manager.13. Represent UAP in business development meetings with prospective clients. Show less

1. Corporate Business Underwriting:• Prepared quotations and proposals for provision of Medical Cover to prospective Clients which led to the acquisition of 13 Corporate Clients. These clients generated Kenya Shillings Fifteen Million of business in the 2009/10 period.• Prepared and dispatched policy documents which explained to the client the benefits and restrictions that came with the policy purchased.• Processed new and existing business.• Computed premiums for new and… Show more 1. Corporate Business Underwriting:• Prepared quotations and proposals for provision of Medical Cover to prospective Clients which led to the acquisition of 13 Corporate Clients. These clients generated Kenya Shillings Fifteen Million of business in the 2009/10 period.• Prepared and dispatched policy documents which explained to the client the benefits and restrictions that came with the policy purchased.• Processed new and existing business.• Computed premiums for new and renewal corporate business.• Prepared and dispatched renewal invitation letters.• Computed loss ratios for the various clients and the reserves required.2. Client Management:• Prepared cover documentations• Serviced new clients• Renewed and endorsed policies• Attended to queries on correspondence• Prepared utilization reports used by management to make critical decisions in the company’s pricing policies• Day-to-day management of Client Accounts• Reduced the cost of medical bills by 20% by monitoring patients’ expenditure and holding health talks for scheme members.3. Claims Analysis and Processing:• Reviewed and implemented guidelines as pertained to the vetting of all medical insurance claims to ascertain admissibility• Processed the in-patient, out-patient, dental and optical claims.• Used statistical methods to project claims• Claims analysis• Reconciled medical providers’ statements to the remittances4. Account Management:• Reviewed and monitored on monthly basis the credit levels with service providers• Authorized and processed payments to providers in line with the service level benchmarks• Conducted monthly Medical Service Providers audits to ensure performance within the service level agreements• Reviewed the medical claims management process in line with changing business needs, market practices and regulatory requirements• Liaised with Clients and Medical Service Providers regarding Non-Payable returned claims Show less

• Developed and implemented actuarial policies• Reviewed actuarial reports benchmarking them with the financial statements and returns• Analyzed and approved Insurance premium rates • Reviewed technical reserves and their adequacy• Provided guidance on risk based supervision model including reviewing of capital and solvency requirements• Identified actuarial parameters suitable for use by the insurance industry• Analyzed the financial status of… Show more • Developed and implemented actuarial policies• Reviewed actuarial reports benchmarking them with the financial statements and returns• Analyzed and approved Insurance premium rates • Reviewed technical reserves and their adequacy• Provided guidance on risk based supervision model including reviewing of capital and solvency requirements• Identified actuarial parameters suitable for use by the insurance industry• Analyzed the financial status of insurance companies Show less

Actuarial Science, Mathematics

Post Graduate Diploma, Enterprise Development

Advanced Certificate, Business Management

Certificate, Reinsurance - Young Insurance Professional Programme

Associate Life Management Institute, Insurance, Almi