Dorcus Mutuku Email & Phone Number

Mombasa County, Kenya

• Inbound and outbound Management: Responsible for both inbound and outbound operations of the market.• Order Fulfillment: Ensured on-time in full deliveries and customer orders fulfillment.• Cost Management: Maintained fulfillment costs as per targets.• Inventory Management: Ensured 100% Inventory Accuracy and minimized stock-outs and damages.• Operational Excellence: Led continuous improvement initiatives within the warehouse.• People Management: Coached and managed associates built a team philosophy.• Compliance: Assured compliance to Environmental, Occupational Health & Safety, and Fulfillment SOPs.• Reporting: Developed and presented reports on inventory accuracy, order fulfillment, and transport costs.• Capacity planning: Tactical and operational planning.• 3P vendor management: Supervised and mentored 3P staff.

Mount Kenya Region

Providing excellent customer service and growing the company's revenue.Gathering Market Intelligence.Supervising and coordinating the schedules of the market developers so as to meet and exceed sales quotas.Tracking daily, weekly, and monthly performance and sales metrics.

Mombasa, Kenya

Role profile1. Receiving and dispatching goods in the warehouse and in the WMS.2. Manage inventory accuracy.3. Stock rotation.4. Creating Purchase requests In the WMS.5. Observe and enforce Health and safety rules in the warehouse.6. Monitor and initiate stock replenishment in the warehouse.

Nairobi, Kenya

1. Facilitate order placement and delivery.2. Establish, develop, and maintain positive customer relationships to ensure customerretention.3. Increase client adoption, the Average Revenue per User, and Duka app adoption.4. Upsell Kyosk digital and financial services and push for digital payments(Mpesa)5. Use data to analyze the market and inform on product priorities and pricing.6. Supply the management team with reports and data on customer needs, problems, interests,competitive activities, and potential for new products and services.

Nairobi, Kenya

1. Coolers verification.2. Updated records for customers and coolers daily.