Dorea F. Email & Phone Number

Nashville Metropolitan Area

-Engage in initial and continuous outreach to high-risk patients, in-person to help educate them about the Monogram Health program and/or ensure they are accessing the program’s benefits.-Provide warm handoffs to assigned Monogram Health clinicians and customer support when a member is agreeable to the program and ensure the initial enrollment appointment is scheduled and successfully completed.

Nashville Metropolitan Area

-Advertise client properties on websites and social media-Coordinate appointments to show marketed communities-Communicate with clients to understand their property needs and preferences-Research to find best deals and options based on clients needs-Maintain connections with clients to encourage referrals and repeat business

Nashville Metropolitan Area

Implements all active and passive recruiting systems to attract new agency owners and agency staff. Determines eligibility of agent candidates utilizing screening and interviewing techniques. Implement multiple active recruiting systems, develops and maintains networking sources/centers of influence and ongoing participation in agency career seminars and professional organizations.

Nashville, Tennessee, United States

As a Talent Sourcing Specialist, it's my job to find emerging talent for the insurance industry. I identify agency-owner candidates using a variety of sourcing techniques, including passive recruiting methods, internet resources, job boards, and cold calling. I maintain strong partnerships with recruiters and regularly communicate with them by providing leads in line with our business needs.

Greater Nashville Area, Tn

In this tech-enabled position, I review customer damages and third-party vehicles video conferencing software to coordinate with customers and body shops, determine the repair estimates, and evaluate the total loss condition. During my time at Allstate, I’ve also had the opportunity to participate in the employee engagement committee, an internal group committed to increasing team morale and improving corporate culture through social events and philanthropic opportunities. I’ve served on both the local and regional committees to plan, implement, and promote training and events for upwards of 300 regional staff across five states. One of the most rewarding parts of this role is my ability to coach, mentor, and train staff to improve customer service skills and assist them with time management, prioritization and efficiencies to improve the management of individual workload and liability determinations. I also onboard and train new hires on the use and best practices for all required software while educating them on overall expectations in accordance with business processes and systems.

Greater Nashville Area, Tn

In this role, I resolved injury claims and cases by working directly with attorneys to review all documentation, police reports, and medical records to determine a monetary settlement, ideally offered through negotiation, arbitration, or mediation.

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Greater Nashville Area, Tn

I developed a referral-based business and new client base by building relationships with hospitals, independent living facilities, nursing homes, and other providers in the senior care network while assisting the company in gaining insurance credentials that would allow services to be covered by the seniors’ insurance.I also led human resources development by creating the employee handbook based on the company’s mission and vision and wrote the protocol, procedures, and expectation around training, client interaction, emergency response, and legalities.

Greater Nashville Area, Tn

As a damages representative, I gathered information, facts, and evidence from automobile accidents to ensure proper determination of fault, appropriate customer reimbursement, negotiate repair costs, and ultimately process client payments quickly. I also served as the liaison between upper level management and the claims team, advocating for changes and enhancements the team wanted to deploy or implement and acted as the point person and go-to trainer in the ERP implementation of an internal communication system that improved collaboration across departments within the company.

Greater Nashville Area, Tn

Facilitated face-to-face customer meetings to review auto insurance and personal injury claims while offering training and “ride a long” with younger agents to ensure exceptional and consistent customer service.

Master Of Business Administration - Mba, Human Resources

Bachelor Of Business Administration - Bba, Marketing