Dorée Lloyd Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Manage Enterprise book of business while assisting in leadership responsibilities for the team. Mentor and train new CSMs.Responsible for all aspects of customer lifecycle from onboarding to renewalsAdept in use of CRMs for managing customer accountsExperience with working with multiple levels of customer stakeholdersStrong leadership, organization, and communication skills

Manage 20+ accounts while excelling in quarterly expansion and renewal goals.Client Relationship Management:Build and maintain strong, positive relationships with Bevy's clients, understanding their business needs and goals.Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.Conduct regular check-ins with clients to assess their success, gather feedback, and identify opportunities for… Show more Manage 20+ accounts while excelling in quarterly expansion and renewal goals.Client Relationship Management:Build and maintain strong, positive relationships with Bevy's clients, understanding their business needs and goals.Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.Conduct regular check-ins with clients to assess their success, gather feedback, and identify opportunities for improvement.Product Adoption and Training:Facilitate onboarding processes to ensure clients effectively adopt and utilize Bevy's products and services.Provide training sessions and resources to clients, enabling them to maximize the value of the Bevy platform.Collaborate with internal teams to gather insights on product updates and enhancements, sharing relevant information with clients to enhance their experience.Customer Success Strategy:Develop and implement customer success strategies to drive client retention and expansion.Work closely with clients to understand their business objectives and align Bevy's solutions with their goals.Identify upsell and cross-sell opportunities, collaborating with sales teams to expand Bevy's footprint within existing client accounts. Show less

Top performing branch manager several times out of 55+ managers, this includes excelling in sales, customer service, branch's operating profit and revenue. Multi-Brand Operations Oversight:Manage the simultaneous operations of multiple brands within the airport branch, ensuring seamless integration and adherence to each brand's standards and guidelines.Coordinate activities related to rental services, customer interactions, and business development across all three… Show more Top performing branch manager several times out of 55+ managers, this includes excelling in sales, customer service, branch's operating profit and revenue. Multi-Brand Operations Oversight:Manage the simultaneous operations of multiple brands within the airport branch, ensuring seamless integration and adherence to each brand's standards and guidelines.Coordinate activities related to rental services, customer interactions, and business development across all three brands.Implement effective strategies to optimize synergy among the brands and maximize overall performance.Airport Relations and Compliance:Cultivate and maintain strong relationships with airport authorities, vendors, and other relevant stakeholders.Ensure compliance with airport regulations, security protocols, and industry standards across all brands.Collaborate with airport management to address any issues, streamline processes, and enhance the overall customer experience.Financial Management and Performance Optimization:Oversee the financial performance of the tri-brand airport branch, managing budgets, controlling costs, and maximizing revenue.Analyze key performance indicators (KPIs) for each brand and implement strategies to optimize operational efficiency and profitability.Drive business development initiatives, exploring opportunities to expand market share and increase revenue across all three brands. Show less

Strategic Leadership and Planning:Develop and implement strategic plans to achieve branch targets, revenue goals, and operational excellence.Analyze market trends, identify business opportunities, and make informed decisions to drive growth and profitability.Align branch activities with overall company objectives and contribute to the development of long-term business strategies.Financial Management:Oversee the financial performance of the branch, including budgeting… Show more Strategic Leadership and Planning:Develop and implement strategic plans to achieve branch targets, revenue goals, and operational excellence.Analyze market trends, identify business opportunities, and make informed decisions to drive growth and profitability.Align branch activities with overall company objectives and contribute to the development of long-term business strategies.Financial Management:Oversee the financial performance of the branch, including budgeting, forecasting, and monitoring key financial metrics.Implement cost-control measures and revenue enhancement strategies to maximize profitability.Conduct regular financial reviews and collaborate with corporate leadership to optimize financial outcomes.Team Management and Development:Lead and inspire a team of employees, fostering a positive and high-performance culture.Provide ongoing coaching, training, and mentorship to develop employees' skills and capabilities.Establish clear expectations, set performance goals, and conduct regular performance reviews to drive employee engagement and career growth. Show less

Team Leadership and Development:Supervise and lead a team of employees, providing guidance, support, and coaching to ensure a high level of performance and customer service.Foster a positive work environment by promoting teamwork, effective communication, and a strong commitment to Enterprise's core values.Operational Oversight:Assume responsibility for the day-to-day operations of the branch, including inventory management, vehicle maintenance, and facility… Show more Team Leadership and Development:Supervise and lead a team of employees, providing guidance, support, and coaching to ensure a high level of performance and customer service.Foster a positive work environment by promoting teamwork, effective communication, and a strong commitment to Enterprise's core values.Operational Oversight:Assume responsibility for the day-to-day operations of the branch, including inventory management, vehicle maintenance, and facility upkeep.Implement and enforce company policies and procedures to ensure compliance, efficiency, and a consistently high standard of service delivery. Show less

Sales and Customer Service:Engage in direct sales activities, including promoting and renting vehicles to customers.Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.Learn and implement effective sales techniques to meet or exceed performance targets.Operations Management:Gain exposure to the daily operations of the Enterprise branch, including fleet management, vehicle maintenance, and facility… Show more Sales and Customer Service:Engage in direct sales activities, including promoting and renting vehicles to customers.Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.Learn and implement effective sales techniques to meet or exceed performance targets.Operations Management:Gain exposure to the daily operations of the Enterprise branch, including fleet management, vehicle maintenance, and facility upkeep.Collaborate with team members to ensure smooth workflow and efficient execution of tasks.Assist in inventory management, tracking vehicle availability, and coordinating with other branches as needed.Business Development:Identify and pursue business opportunities to increase revenue and market share.Build and maintain relationships with local businesses and organizations to expand the customer base.Participate in marketing initiatives and promotional activities to enhance brand visibility in the local market. Training and Development:Undergo comprehensive training programs to develop a strong understanding of Enterprise's business model, policies, and procedures.Receive mentorship and guidance from experienced managers to enhance leadership and management skills.Continuously update knowledge on industry trends, competitor activities, and market dynamics to stay informed and contribute to strategic decision-making. Show less