Doreen Akune Email & Phone Number

Charlotte, North Carolina, United States

Atlanta, Georgia

Knoxville, Tennessee Area

Oversaw a cross-functional team of 35 employees in a 24/7/365 environment. Directed business continuity operations for six national cable networks with 18+ feeds including HGTV, DIY Network, Food Network, Cooking Channel, Travel Channel, and Great American Country. Managed employee utilization and productivity tracking utilizing analytics.Key Achievements:• Ensured network timing and technical integrity of multi-million dollar media inventory pursuant to the established schedule and goals.• Successfully integrated and implemented technology changes impacting over $10M in hardware and software; maintained the network playout with little to no downtime.• Collaborated on multiple new Discrepancy Reports systems; monitored, tracked and reported deviations on the traffic log scheduling 1,500+ events per network feed; troubleshooted and escalated emergency situations.• Maintained close communication with stakeholders: Program Scheduling, Marketing, Ad Sales, TV Commercial Operations, Promotions and Multi-Platform Operations.• Cross trained with other departments and gained a better understanding of their workflows to promote a harmonious relationship.• Coordinated and supervised live events on Great American Country, Food Network, HGTV and Travel Channel networks.• Spearheaded the acquisition and reboot of the Cooking Channel, Great American Country, and Travel Channel and launched HD services for six networks, which required delegation of projects to employees for successful execution.• Developed and implemented training manuals, productivity charts, workflows, monthly and quarterly reports for new technologies, closed captioning, discrepancies, processes, and procedures.• Successfully mentored employees within the department and outside the department via the Scripps Network Interactive Mentoring Program; developed succession plans with people who can lead on my behalf.

United States

Addressed and resolved business banking customer requests within a call center. Educated customers about the features and benefits of bank products and services. Leveraged the internal system applications to achieve desired outcomes. Documented required information within the system.Key Achievements:• Interfaced with customers and prospects and developed understanding of financial objectives and trends; assessed customer information and suggested appropriate product and service solutions.• Maintained strong product and sales knowledge and championed core values.• Created a positive customer experience and ensured that customer financial needs are met.• Delivered exceptional customer service by meeting customer demands.• Contributed to revenue generation, new business, and revenue; facilitated product solicitation, exercising needs-based sales concepts, cross-selling products, and initiating interbank referrals.• Ensured compliance with bank policies and procedures, regulations, laws, and risk limits.

United States

Established closed captioning for live television networks. Researched and transcribed scripted portions of programming. Gathered and disseminated program-related information. Served as a liaison between program distributors and captioning staff. Kept abreast of departmental and program-specific client requirements. Coordinated transcriptions for shows.Key Achievements:• Ensured on-air continuity of captions for captioned shows; ensured compliance with FCC requirements.• Successfully coordinated, monitored, and scheduled captioning coverage for real-time programming.• Utilized attention to detail to ensure that caption files are correct for live broadcasting.• Troubleshot and resolved client issues with minimal to no downtime.• Made recommendations for closed captioning equipment to streamline operations and processes.• Managed client billing for services rendered and provided world-class quality product to clients.

United States

Researched and introduced new technologies. Developed departmental policies and procedures. Managed a team of 30+ employees. Led multiple projects including two network launches and relocations to new building locations. Reconciled monthly chargeback services, duplications, standards conversion, and closed captioning services. Reduced cost of international distribution by $400K per year by transitioning standards conversions internally. Duplicated the Primetime Emmy Awards Post-Show, Live from the Red Carpet with Joan & Melissa Rivers, Grammys Red Carpet, Screen Actors Guild Nominations, Golden Globes Pre-Show, Academy Awards Pre-Show, and Soap Opera Hall of Fame Special.

United States

Provided services to customers such as deposits, withdrawals, money orders/cashier’s checks purchase, wire transfers and foreign currency exchange. Responsible for large amount of cash transactions for merchant customers. Balanced cash drawers and debits/credits daily.