Responsible for all Business Office functions for both the Miami & Miramar Campuses such as but not limited to daily & weekly reconciliation of cash, credit and institutional loan revenue.Responsible for performing a variety of duties relating to Miramar Campus bookstore of cash sales, credit card purchases, reordering, invoicing, stocking and pricing of Nursing & Technology uniforms, supplies, eBooks, textbooks and license certifications; handles cash refunds for returned items and… Show more Responsible for all Business Office functions for both the Miami & Miramar Campuses such as but not limited to daily & weekly reconciliation of cash, credit and institutional loan revenue.Responsible for performing a variety of duties relating to Miramar Campus bookstore of cash sales, credit card purchases, reordering, invoicing, stocking and pricing of Nursing & Technology uniforms, supplies, eBooks, textbooks and license certifications; handles cash refunds for returned items and purchases according to school guidelines. Conduct monthly reconciliation of all merchandise. Show less

Responsible for the management and guidance of the Assistant Bursars to ensure all Business Office functions such as but not limited to daily cash reporting, processing of transcript requests, student enrollments and payments, student account invoicing, resolution of credit balances, in and out of school collections and the like are carried out.

Serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all activities regarding student accounts. My office is housed in the HUB for Enrollment Services one-stop student service initiative and oversees student account services as part of the larger team that includes the Office of Controller, Financial Aid, Registrar and Enrollment Services representatives. Provide responsible, non-routine, independent office support functions involving in… Show more Serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all activities regarding student accounts. My office is housed in the HUB for Enrollment Services one-stop student service initiative and oversees student account services as part of the larger team that includes the Office of Controller, Financial Aid, Registrar and Enrollment Services representatives. Provide responsible, non-routine, independent office support functions involving in depth customer service, student account reconciliation, cashiering, record-keeping, billing/payments, data entry and other tasks. Show less

Responsible for providing excellent customer service to students, parents, faculty and staff; maintain internal controls that ensure financial transactions are accurately processed and proper student and school records are maintained in accordance to school and regulatory standards. Provided overall direction and supervision for the Accounting Team, which includes responsibility for billing and collection of tuition and fees, disbursement of financial aid, processing student refunds and third… Show more Responsible for providing excellent customer service to students, parents, faculty and staff; maintain internal controls that ensure financial transactions are accurately processed and proper student and school records are maintained in accordance to school and regulatory standards. Provided overall direction and supervision for the Accounting Team, which includes responsibility for billing and collection of tuition and fees, disbursement of financial aid, processing student refunds and third -party invoicing. Show less

Responsible for managing the day-to-day operations of the Business Office, Default Management, Institutional Student Finance Corporation Department and Cash Management Department along with mentoring and training of staff to facilitate the coordinated efforts of different departments. Responsible for the creation and implementation of policies and procedures surrounding key business operations - including cash management, A/R, business office reporting, business office functions, and assisting… Show more Responsible for managing the day-to-day operations of the Business Office, Default Management, Institutional Student Finance Corporation Department and Cash Management Department along with mentoring and training of staff to facilitate the coordinated efforts of different departments. Responsible for the creation and implementation of policies and procedures surrounding key business operations - including cash management, A/R, business office reporting, business office functions, and assisting the CFO in setting strategic and tactical goals. Show less

Managed a cohort of 460+ students ensuring all aspects of financial aid are met. Responsible for overseeing the entire financial aid department, while working with all directors within the institute to close any operational gaps. Responsible for bi-weekly forecast reporting of uncollected disbursements to ensure department is in alignment with 95% of the company's monthly goal range of $500K -$1M.

Functioned as primary point of contact for escalated resolution of student complaints improving response time from 72 hours to 24 hours. Responsible for the restructuring of the Ombudsman team by creating two separate teams that was capable of handling the volume of student complains. The team provided our students, internal business partners and the executive team with prompt resolution services; while preforming gap analysis to determine the root causes of the student complaints. Maintained… Show more Functioned as primary point of contact for escalated resolution of student complaints improving response time from 72 hours to 24 hours. Responsible for the restructuring of the Ombudsman team by creating two separate teams that was capable of handling the volume of student complains. The team provided our students, internal business partners and the executive team with prompt resolution services; while preforming gap analysis to determine the root causes of the student complaints. Maintained interdepartmental relationships necessary for the success of the overall student experience. Show less