Doreen Larue Email & Phone Number

• Coach senior and mid-level managers to develop and maintain training results for DeCA EBS.
• Develop and deliver training sessions for various projects and software applications or soft skills training for DeCA end users worldwide and IBM global help desks (Germany, Colorado, and Texas).
• Adapt to changing training situations, different learning styles, and delivery modalities; Virtual, Onsite, Webinar.

• Built and implemented Europe post install infrastructure to support DeCA CARTS across 10 countries in Europe.
• Implemented and trained IBM Europe CARTS Help Desk in Leipzig, Germany.
• Established client relations and communication channels with DeCA Europe Region and created and implemented change management with continuous improvement action plans.
• Developed and delivered applied operational training for DeCA Europe Region Top Super Users SMEs to sustain field knowledge level through attrition and knowledge erosion.
• Achieved operational results were the lowest region help desk ticket count per site enterprise wide with the highest POS availability sustained for over 10+ years to date.

• Worked with multiple IBM teams to develop CARTS training program structure and materials for consistent initial deployment delivery at 255 sites worldwide for 17,000+ end users.
• Instructional Design included creation of deployment training models based on site size and training materials including eLearning’s, video end user training manual, Quick Reference Guides and OJT aids.
• Developed and delivered ILT train the trainer course, selected and mentored lead instructors, determined training schedules and site instructor teams for an aggressive 6 geographical area simultaneous training delivery.

• Designed and implemented Employee Development Life Cycle utilizing a Review, Development, Planning process for Plastic Manufacturing Company which provided objective measurables focused on business impact, as well as.
• Created custom 5-day course in Lean Manufacturing Principles, Continuous Improvement Workgroups (CIWG) and Total Quality Management (TQM/6 Sigma) for Information Technology department of Haverstick client. Course.
• Created custom course development and training delivery in Project Management, Use Case Modeling – Software Development for Haverstick clients.

• Catapult was a prominent provider of training for major desktop-computer software programs as a division of IBM.
• High End Instructor for proprietary software applications and soft skills training primarily for Fortune 500 Companies.
• Selection, Instructional Design and Development of courses to meet the needs of each client.
• Trained instructors and client SMEs in adult learning methodologies as Training Lead / Lead Instructor/Consultant.

• Developed Master Training Plan for plant, allocated resources for average of 10,000 hours of training per month and established streamlined process to facilitate training being conducted for 1,400 union and non-union.
• Developed multiple training initiatives roll out schedules, created and chaired Business Integration Team for training.
• Managed and maintained training database which repeatedly received successful audits by Ford, ISO 9000 and OSHA, that also received special recognition as “best practices” in auditor report outs to CEO. Created.

• Pioneered national telecommunication and system integration from decentralized configuration into a consolidated data collection point of mainframes, client servers and UNIX systems, significantly saving cost on fixed.
• Initiated organizational change management and provided software redesign specifications to programmers of proprietary tradeshow / meeting / convention point of sale and fulfillment system, resulting in over a.
• Participated in national sales proposal creations and presentations, providing client need assessment, strategic/tactical operation plans and directed new business transition through implementation. Integral member of.

Transportation and Logistics for military personnelU.S.A.F. Technical School, Sheppard AFB, Texas, Honor Graduate and Senior Student LeaderU.S.A.F. Transportation and Logistics, Active Duty Honorable DischargeStationed: Reese AFB, Lubbock, TX