Information Technology Support Engineer
Current- Networking Department- ICTS
- Programming for networking engineers (PRNE).
- Basic wired and wireless troubleshooting and providing network administrative services.
- Managed the LAN, WAN, WLAN, and Virtual Networks for the UN complex using Cisco, Ruckus, and Checkpoint devices, ensuring optimal network performance and security.
- Monitored and managed the ticket support system queue, updating and re-prioritizing issues as needed to ensure timely resolution.
- Provided technical support for conferences ensuring that all technical aspects of the conference ran smoothly and without issues.