Doreen Kae De Luna Email & Phone Number

● Managed inbound and outbound calls, handling client and patient inquiries andfollow-ups.● Responded to emails promptly, addressing inquiries, concerns, and requestswith professionalism.● Utilized the TIQ system for logging and managing client inquiries and servicerequests.● Monitored group chats on Microsoft Teams, ensuring prompt responses andsharing updates.● Collaborated on special projects to improve client service processes andefficiency.● Adapted to various tasks and assisted team members to

● Assisted in various marketing activities, including content creation, socialmedia management, and lead generation, while working collaborativelywith the supervising VA to implement effective marketing strategies for GoTask-Free.

● Responsible for creating and managing social media content● Proficient in lead generation techniques through social media and email● Conducted phone calls as part of communication and outreach efforts● Executed SMS blast campaigns to reach and engage with the targetaudience● Managed email campaigns for various purposes and initiatives

● Supported the Officer-In-Charge Regional ROW Manager in ROW activities,focusing on negotiation, documentation, and compensation claims fortransmission and substation projects.● Facilitated ROW negotiations, conducted property assessments, and manageddocumentation for project affected persons.● Prepared budget estimates, processed compensation claims, and handleddocument filing for land acquisition and rights.● Produced comprehensive ROW reports and fulfilled ad hoc reporting requestsfrom management.

● Supervise the front office staff and to ensure that they adhere to the rules andregulations of the hotel and to make sure that discipline is followed by all the staffmembers

● Recording transactions such as income and outgoings, and posting them tovarious accounts● Processing payments and conducting daily banking activities● Producing various financial reports

● Conducting research on potential products, vendors, and services, and comparingprice and quality to ensure the best deal.● Meeting with vendors and clients to negotiate the best contracts.● Liaising with delivery and warehouse teams to ensure goods are received on time.● Monitoring inventory and writing orders to refill stock.● Attending events, shows, and exhibitions to network with vendors and view newproducts.● Inspecting purchased products upon delivery and reporting any issues timely.● Updating all records of purchased products.● Writing reports on purchases made and performing cost analyses.

● Overview and ensure the smooth operation of all the activities of the front office.● Monitor and review the checklist of all the arrival and departures.● Handle the booking and reservation duties and to resolve issues if there are anycomplaints, especially about the quality of services delivered by the staff members.● Work as per the instructions given by the manager and to organize and coordinateall the front office duties.