Doreen Schaar Email & Phone Number

Virginia Beach, VA, US

Fort Mill, South Carolina, United States

Troy, Michigan

Led a team of 37 individuals responsible for ensuring taxes, flood insurance, hazard insurance, private mortgage insurance and loss draft claims are monitored and paid timely for a portfolio of 1.1 million mortgage loans. Identified Key Risk Indicators, developed the logic and systems for reporting and built corporate dashboards to show performance levels.

Troy, MI

Responsible for managing the Subservicing Client Relations Department for performing servicing. Coordinated projects and process improvements with all departments including Specialized Servicing, CMIS, EDMA and Consumer Direct Lending. Supported the SVP of Sales and Business Development to ensure the clients’ new and existing needs were being addressed to.

Virginia Beach, VA

Manage a 14 person Client Relations Department serving 60 clients across the United States. Coordinate process improvements across departments that will benefit our client base and increase efficiency. Implement proactive measures to manage our clients' portfolios to obtain the maximum benefit. Assist with building and communicating the company mission and.

Virginia Beach, VA

Act as a liaison between the clients and the operations department to ensure high service standards are being met. Coordinate with IT to develop and implement website upgrades. Develop and transmit communications to clients nationwide regarding industry changes, company insights and general overview materials. Implemented and trained employees on a work.

Represented the electric cooperative model, Powder River Energy, and its member's interests, in civic,regulatory and legislative activities locally and at the state and national levels. Developed and improved the relationship with internal employees by utilizing our mission, vision and values to strive toward a common goal. Started a social media/Web 2.0.

Wrote informational articles for both the company bill insert and bi-monthly magazine. Assisted in the design and implementation of the company website, www.pieg.com. Designed and coordinated print advertising including brochures. Coordinated marketing photos and display artwork for the office.

Responsible for a six person call center, one cashier/receptionist, two field representatives and one part time office support employee at a 40,000 member electric cooperative. Handled various complaints from the Michigan Public Service Commission. Worked daily with CMS software. Provided computer support to our office staff. Technical knowledge of phone.