Dorelle Augustine Email & Phone Number

Braeside, Victoria

Manage a portfolio of claims from lodgement to finalisation for make safe/mitigation and restoration of damages from environmental occurrences.

Victoria, Australia

As a claims assessor I assessed claims for Income Protection (IP), Terminal Illness Benefit (TIB) and Total and Permanent Disability (TPD). This meant assessing eligibility criteria, managing claims for ongoing payment benefits as well as engaging rehabilitation services to assist the members with their health goals. Knowing that I was making a difference to a member’s recovery to health was a very satisfying and their encouraging feedback made me deliver a high standard of service. Working within strict timeframes, being precise in financial calculations, applying the correct policy criteria are some of the technical skills I developed, whilst the job also refined my active listening skills. I worked on different computer programs which also enhanced my IT learning skills.

Victoria, Australia

As part of the compliance team doing I did workcover audits to meet statutory requirements . This required documenting outcomes and recommending remedial actions to the teams. Through the audit, business performance and credibility was accurately measured. Using Excel to tabulate findings opened up my learning of the program beyond the basics.

Victoria

I managed the Return-to-Work process for injured workers and employers assisting them to reach their goals. It meant meeting onsite with treating doctors, employers, and involving services or rehabilitation providers, monitoring and reviewing plans till the injured worker returned safely and back to their full-time hours. Managing the interactions between parties challenged me but also generated satisfaction as we worked towards a common goal. The administration of the claims from keeping accurate records, to applying legislation, to authorising payments on time to addressing customer services needs and using different computer programs enhanced by multi-tasking, time management and prioritising skills.

Victoria, Australia

I applied claims management strategies to assist injured workers back to health, which involved liaison with the employers, rehabilitation providers, and their treating health specialists. It required indepth communication written and verbal, strong interpersonal skills, empathetic listening whilst also managing claim duration and targets.

Victoria, Australia

As a Senior Claims Officer, I managed a more complex portfolio of Workcover claims. Learning to manage complex medical conditions both physical and mental, broadened my understanding of these conditions, whilst also giving me the confidence to interact professionally with customers and manage claim durations. Working within strict legislative requirements, making payments on time, responding to customer queries in a timely manner, maintaining accurate file records, mentoring the claims officer sharpened my time-management, mentoring, problem-solving and communication skills to mention a few.

Victoria, Australia

I managed a less complex portfolio of Workcover claims, with focus on administrative tasks such as making payments on time (both medical and weekly benefits), arranging medical examination, keeping customers updated on claim progress, maintaining accurate file records, assisting the senior claims officer in other administrative tasks.

Victoria, Australia

As an administrative assistant I recorded medical certificates, paid weekly benefits, arranged medical examination, provided customer service to stakeholders and supported team members managing portfolio's to achieve their targets.

Mumbai, Maharashtra, India

Through song and music I thought children to express their joy of nature, story, culture and traditions. I also co-ordinated a music and dance performances for the end of year event. I was involved in the recording the school's songs onto digital media.

Mumbai, Maharashtra, India

Taught piano to children

Mumbai, Maharashtra, India

Taught children song and theory of music . Co-ordinated a song and dance routine for year ending performance.

Certificate Iv In Training And Assessment, Education

Diploma In Occupational Health & Safety

Certificate Iv Occupational Health & Safety

Diploma Of Health Counselling

Bachelor'S Of Arts, Economics & Sociology