Doren Diaz Email & Phone Number

• Ensures the Pre-employment Requirements of Travel Nurses are set-up and completed before their start date.• Uploads these documents in their database to ensure it is available for use by other PPR Employees.• Communicates with QM Specialist for any requirements update.• Reviews uploaded documents in the database and make sure they are correct as part of my Vendor Management tasks• Updates issue and expiry dates to correct the information in the system.• Updates main spreadsheet to reveal the progress of the documents of each candidate

• Ensures the Pre-employment Requirements of Travel Nurses are set-up and completed before their start date.• Uploads these documents in their database to ensure it is available for use by other PPR Employees.• Communicates with QM Specialist for any requirements update.• Reviews uploaded documents in the database and make sure they are correct as part of my Vendor Management tasks• Updates issue and expiry dates to correct the information in the system.• Updates main spreadsheet to reveal the progress of the documents of each candidate

•Trained the onboarded newly hired Customer Service Representatives.•Processed and did the follow-ups for the Credentials and logins of the trainees.•Ensured that the pre-requirements were fully submitted by the Agents to the HR and TA.•Processed the Daily Time Report of the trainees.•Over-all in charge of the Class during Training days.•Supported and Led the Team in Operations.•Provided excellence in Customer Service Satisfaction.•Did Inbound/ Outbound Calls.•Processed Back Office Job.

New York, United States

•Responsible for providing excellence in Customer Service Satisfaction.•Inbound Calls•Processed order entry and service entry