Dorene Harris Email & Phone Number

North Carolina, United States

Mid- Atlantic Region

Demonstrate visionary and servant leadership to an interdisciplinary team providing hospice services throughout an 11-county service area. Serves as quality director and safety officer as well as directs all human resource functions. • Met and exceeded census goals up to and exceeding 100% growth 2017-2021 • Created new telemedicine program during COVID-19 • Lead teams through two corporate mergers, conversion to new EMR platform • Nationally recognized for Kindred Quality Excellence Award -10/20, 11/20, 2/21 • Consistently exceeds GP% and EBITA while ensuring patient and employee satisfaction • Developed education programs throughout eastern NC, to providers and community • Initiated corporate contracts throughout service area, achieving market share

Wilmington, North Carolina Area

Directed all functions of thriving MOHS specialty practice to include general dermatology and cosmetic. Established education and training programs for staff, providing leadership and mentoring to staff and interns. Served as quality and safety officer. • Converted practice to EMR, utilizing EMA and Centricity • Drove initial Meaningful Use compliance and developed coordinating policies and procedures • Established relationships with military and veteran organizations, becoming preferred provider • Increased practice revenue over 60% and retail sales over 200% in one year • Created website, online presence and performed reputation management • Reduced collections by 50%, greatly impacting existing debt

Wilmington, North Carolina Area

Excelled in providing leadership and supervision to both administrative and clinical staff, implemented organizational growth and change management efforts, facilitated HR initiatives, developed training programs and continuing education, prepared and maintained fiscally responsible budgets and analysis, drove quality initiatives and ACHC accreditation, directed business and clinical licensure and credentialing process, reviewed and revised policies and procedures, drove marketing and sales initiatives. • Expanded hospice, palliative care and bereavement departments throughout NC and SC • Developed continuing education program, providing CME, CNE and CEU’s to all staff • Drove efficiency and accuracy of health information management, conversion to EHR • Created corporate contract process • Served as agency liaison to the Board of Directors • Expanded grief camps in rural areas for children, adults, veterans

Wilmington, North Carolina Area

Planned educational classes and seminars to serve five county service area, created course objectives, syllabus and course outlines, facilitated budget management, wrote grants and marketed for commercial support, developed and served on hospital committees, created marketing tools and graphic design materials. • Developed on-site accreditation process in collaboration with UNC Chapel Hill • Served as liaison to the CME and Nursing departments of Novant Health • Facilitated Basic Spanish for Health Professionals classes to meet the needs of the community