Dorene Casertano Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Senior Billing and Collections Analyst:• Assist Internal/External customers with high level billing inquiries• Review orders for possible fraudulent activity • Work with third party vendor to generate reports showing Revenue Impact of Fraud Implementation• Research and dispute chargebacks and make final decision for write off• Issue credit and debit memos to correct billing errors• Manage Business to Business billing accounts• Coordinate with Corporate Finance team to identify and resolve B2B Billing Discrepancies• Research and account for Logistics Discrepancies• Complete month-end close activitiesManager, Financial Operations – Internet Services:• Created and maintained Excel spreadsheet to ensure COGS accuracy• Provided Accounts Payable team with documentation needed to dispute COGS when necessary• Managed third party vendor support team to ensure accuracy of contracts and credit review• Handled billing portion of the disconnect process• Assisted sales team with account researchContract Specialist:• Reviewed contracts and related documents to ensure compliance with company standards• Obtained and evaluated credit reports for new customers • Assisted customers with account name change requests• Handled the billing portion of disconnect process• Assisted sales team with account researchCash Applications Specialist:• Accurately posting and applying a high volume of customer payments into multiple billing systems through lockboxes, ACH/Wire, Credit Cards and paper checks • Maintaining payment records, files and documentation • Prioritizing work tasks in order to ensure payments are posted in a timely mannerCustomer Care Specialist:• Handled a high volume of inbound customer care phone calls and emails in a call center environment• Obtained and evaluated all relevant information from customer in order to open appropriate trouble ticket• Managed tasks efficiently to ensure that each customer’s problem was resolved within SLA time

Raleigh-Durham, North Carolina Area