Doretha House Email & Phone Number

United States

Medical Biller/Collector :•Review claims prior to billing to ensure bills contain applicable modifiers and icd-9 and submit claims..•Contact physicians for missing information and patients for Advance Beneficiary Notices (ABNs); notify patients of any delays.•Process special handling claims and open balance accounts as required; review payor rules and complete forms appropriately.•Research, appeal. And resolve claims rejections, underpayments, and denials with appropriate payor within payor specified deadlines•Resolve issues related to requests for adjustments and back billing.•Respond to and resolve issues related to billing requests for adjustment and back billing within specified deadlines.•Monitor claim status to ensure claims are resolved.Reimbursement Specialist:•Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program.•Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.•Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors. Researches and resolves any electronic claim denials.•Researches and resolves any claim denials or underpayment of claims.•Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online methods. •Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Frisco, Texas 75034

* Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. * Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. *. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. * Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers. * Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner. * Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. * Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number. * Communicates with all departments within the Distribution Center as well as field sales associates. * Serves as liaison between customers and field sales associates. * Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations. * Complies with all appropriate policies, procedures, safety rules and regulations. * Performs related duties as assigned.

Frisco, Texas

• Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online methods.• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; • Processes any necessary insurance/patient correspondence.• Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians.• Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process.• Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation. Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims.

Frisco, Texas

Site Manager, ICS Responsible for managing a territory by processing the inbound orders for a specialized product. Site Manager will ensure the prompt delivery of the product, and handle all related customer service/distribution situations that may arise. Answer and resolve Customer inquiries within committed time frames. Control access to product when processing orders via phone, fax or web inquiries. Work with an assigned group of company clients. Perform continued communication and follow up with assigned company clients. Support ongoing communication with field sales force representatives specific to physician accounts in their respective territories. Establish and maintain strong customer relationships with physician practices and consumers. Assume full accountability for patient data and order process in assigned physician practices. Work in a team-structured environment to provide support to other members of the Client team. Embrace a continuous quality improvement customer service approach by proactively identifying areas for improvement and communicating those ideas to the Client team. Troubleshoot and resolve customer and client issues in a timely fashion.

Dallas, Texas

Customer Entitlement Coordinator* Received hardware entitlement and exception calls electronically and queue.* Researched applicable databases to determine appropriate exception.* Explained actions to Internal and External customers.* Instigated Solutions Entitlement exceptions using information gathered.* Provided entitlement solutions to downstream stakeholders.* Identify and eliminate discrepancy in databases.

Real Estate

Medical Billing & Reimbursement

Medical Billing And Reimbursment

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