Loyal Companion-Krisers-Natural Pawz

o Responsible for overseeing and managing the new boutique and remodel opening process. o Developed closure process o Lead the management and coordination of four national workshop events o Orchestrated and designed conference general session room with the merchandise and visual teams o Partnered with Insurance Department and organized boutique repair and maintenance effortso Lead weekly conference calls prior to each new boutique opening, remodel, and closing to ensure team was set up for success.o Developed and enhanced new boutique, remodel and closure field workbooks o Created timesaving process for shipping and receiving merchandise for all new boutiqueso Operated closely with Construction Department to create a high level of standard for all boutique builds. o Worked with the Visual Department to deliver and execute beautifully merchandised boutiqueso Infused our “Put People First” value in all field facing communication and processes o Developed streamlined process with the supply team to deliver supplies efficiently and timely to boutiqueso Partnered with Marketing Department to create social awareness of new boutique and remodel openings o Subject Matter Expert (SME) on our new Point of Sale (POS) system roll-outo Drove benchmarks for hiring internally, which lead to the promotion of 112 team memberso Partnered with Head of Training and Development to develop Style Guides focused on helping our teams grow their fashion and product knowledgeo Maximized boutique schedules while creating time and payroll efficiencies across the national chain (681 boutiques)o Assisted in the design layout of new boutiques and remodels.o Yielded an additional 2 million dollars in sales due to the success of new boutique openings

o Analyze business trends and create plans to increase sales, and control expenses to drive overall profitability within district.o Monitor and measure financial, operational, human resources and customer service results, and hold teams accountable for achieving district goals through ongoing store visits.o Visit and communicate with boutiques to ensure consistent execution of standard operating procedures, visual directives, and guest experience.o Plan and manage time to ensure all operational deadlines are achieved.o Supervise Boutique Managers through planning, assigning, and directing their overall functions.o Provide direction and coaching to boutique teams to ensure consistency of guest experience standards.o Recruit, develop, and retain qualified associates to ensure staffing needs are consistently met.o Assess performance, assist with and deliver formal performance evaluations.o Understand and translate visual directives and inspirational communication.o Develop partnerships with corporate management to pursue and generate marketing opportunities to build the brand.

o Responsible for day to day management of the Stone Oak Francesca’s locationo Responsible for the recruiting, interviewing, hiring, and training processo Consistently continued to exceed sales goals (allocated by corporate) averaging 10%-15% over last year sales numberso Increased boutique sales volume by $200,000o Ensuring overall store cleanliness and back stock organizationo Conduct weekly audits to determine shrink and return rateso Ensure company procedures and policies are carried outo Oversee promotional events as necessary