Doria Wright Email & Phone Number

New York, New York, United States

• Delivered high-level support to key accounts, leveraging strategic communication abilities to educate on technical specifications while fulfilling orders.• Collaborated cross-functionally with sales and customer service personnel, utilizing interpersonal communication skills to promote productivity and maintain customer confidence.• Supported company growth by staying up to date on industry trends and standards, providing clients with the current information and training employees on best practices to maximize operational efficiency.

Brooklyn, New York, United States

• Delivered critical administrative support to the president of the company, processing orders, identifying and resolving missed deliveries and pricing discrepancies, and preparing and filing appropriate documentation.

Brooklyn, New York, United States

• Managed a team of Customer Service Representatives (CSRs), leveraging leadership skills to offer training and development that resulted in enhanced productivity and revenue generation.• Conveyed high level support to diverse clientele, utilizing suggestive selling techniques and rapport building to generate frequent upselling while safeguarding customer satisfaction.

Brooklyn, New York, United States

• Employed project management skills in the set-up, service, and weekend operations for both on-site and off-site private events.• Supervised the Accounts Receivable (A/R) department, conducting key accounting tasks and preparing for annual audits, correcting any discrepancies, and ensuring accuracy of financial records.

Brooklyn, New York, United States

• Performed customer service for a high-volume distributor serving hundreds of accounts, answering calls and entering orders in alignment with client and company needs.