-Building lasting relationships across multiple industries, including: Education (Harvard Kennedy), automotive (cars.com), food & beverage( Surgarlands Distilling Company), and Hospitality(Omni Hotels & Resorts) -Anticipate the needs of the client, strategically troubleshoot and resolve client issues to maximize customer loyalty to the Cision brand.-Deliver product training via teleconference.-Consult with our clients to generate monthly, quarterly, or annual reports.-Secure contract renewals for our Sales department. Comments directly from the clients I've worked with: -KWE Partners: "We are very appreciative of the excellent customer service from Dorian."-University of New Haven: "always professional and timely. A real pleasure to work with"- Truth Initiative: "Dorian was thoughtful and detailed in his work. He was also incredibly helpful with all of our questions. I would recommend Dorian's services to anyone."

Assisted with on-boarding new clients while ensuring smooth transition from order to fulfillment. -Use Zendesk and Salesforce to resolve ordering issues between client and customers: Menu & bank account updates, billing disputes.-Create indelible relationships with both restaurant owners/staff-Provide in-person training/tech support to our clients: the use of Groupon's mobile application, accepting/rejecting orders, as well as tablet maintenance.

Took live calls from current and future subscribers, to resolve consumer issue in a concise manner.-Quality score: 94.3 out of 100 Productivity: 8.4 department standard 8 -Proven ability to create positive solutions for consumers with in company policy.-Advanced with-in the company to the companies Groupon-to-Go platform.

Took live calls from current and future customers, to resolve consumer issue in a concise manner.-Quality score: 94.3 out of 100; Productivity :8.4 department standard 8.0-Proven ability to create positive solutions for consumers with in company policy. -Advanced with in the company to the specialty team Getaways.

Drafted marketing proposals while Co-producing media campaigns. -Assisted in securing two major clients—AT&T and University of District of Columbia.-Increasing attendance at a charity event and raising awareness of Hurricane Sandy relief efforts for an existing client—Virginia’s House of Hope

Assisted in planning, organizing, and facilitating NABJ’s annual conference.-Individually raised sponsorship funds by coordinating advertisement and payment collection.-Updated and maintained NABJ's master list of sponsors for the year 2012. -Ensured effective communication between the company and sponsoring organizations.-Drafted, finalized, and coordinated delivery for all signage at the 2012 NABJ National Conference.

Enlisted new voters and volunteers for the 2012 presidential campaign at Morgan State University. -Informed and recruited volunteers by producing the “One Year Out “ event featuring Delegate Mary Washington. -Increased campaign awareness and interest by creating the "Morgan for America” Facebook page.

Co-produced the station’s membership drive. Enlisted volunteers & food vendors participation.-Raised funding and increased radio membership. Wrote and co-pitched ad scripts for on-air programs. Researched, located and enlisted local food vendors and volunteers participation. Scheduled hours & provided in person introductions to all vendors and volunteers -Approved all commercials food vendors received for their participation.