• Sole IT/Admin personnel • Workstation deployment, troubleshooting, repair & upgrades (e.g. SSD installation, RAM upgrade, OS reinstall or upgrade, replacement of various components such as cooling fan, laptop LCD screen, battery)• Domain user configuration via Microsoft Active Directory & Office 365 admin duties• Researching, Comparing, & Onboarding of new software and/or hardware (e.g. Fixed Assets CS, Blackberry MDM, DUO 2FA, IP security camera system, TYCO card access system, Dell SonicWall & DATTO)• Android scanner deployment & troubleshooting • Paylocity Kiosk new user enrollment & kiosk troubleshooting• Mitel phone system setup & troubleshooting also Cisco Meraki setup & troubleshooting• Report writing via Crystal Reports & Fixed Assets CS troubleshooting• BI Dashboard chart development via IQMS Smart Page• Hyper-V Manager & Modular Disk Storage Manager Client configuration • Remote Desktop / DUO 2FA / Net Extender setup & troubleshooting• Microsoft Server 2008 – 2016 management, monitoring, setup and troubleshooting

● Provide excellent customer and technical support, resolving incidents and problems as quickly as possible.Applying workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business toallow them to achieve their work goals.● Participate in the resolution of end user’s desktop computer issues that may include but are not limited tohardware, printer troubleshooting and configuration, installing software and/or hardware peripheral,perform daily backup procedures, liaise with third-party software/hardware vendors for problemresolution, and rollout of new software packages, upgrades, and new desktop hardware.● Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures,degradation, and event correlation using various software and hardware monitoring tools.

● Train KCN customers at customer facilities nationwide on the use of KCN system products.● Assist as being the first point of contact providing customers accurate and detailed knowledge oninformation technologies products and services.● Assist in systems integration projects from initiation to completion.● Plan, implement, upgrade, or monitor security measures for the protection of computer networks andinformation.● Install, configure, and support an organization's local area network (LAN), wide area network (WAN), DNSand Internet systems or a segment of a network system.● Provide technical assistance to computer users. Answer questions or resolve computer complications forclients in person, remotely, via telephone or electronically.● Used Microsoft Dynamics 365 such as CRM to Centralize customer information, Automate marketinginteractions, Provide business intelligence, Facilitate communications, Track sales opportunities, Analyzedata and Enable responsive customer service.● Provided Cisco Router, Database Server and Checkpoint Firewall Appliance Support.● Create, troubleshoot, assign, track, and escalate service tickets.● Provided analysis related to the design, development, and integration of hardware, software,human-machine interfaces and all system level requirements to provide an integrated IT solution.● Imaged Software, Hardware, Servers and customer deposit kiosk machines.