Senior Product Marketing Manager
Senior Product Marketing Manager Managed Go-To-Market strategies (GTM) focused on creating and improving customer acquisition experience by improving UX, CX, storytelling, and marketing strategy by using statistical and predictive machine learning modeling techniques* Increased acquisition sales with a 23% lift, exceeding organizational goals, from the optimized experience for month-long targeted campaigns (Holidays, Black History month, March madness, NBA playoffs, etc.)* Proposed innovative ways to look at problems using competitive analyses, data mining, statistical analysis, and segmentation traits and presented ideas to stakeholders.* Analyzed customer journey and pain points using various programs, which allowed me to propose and implement solutions that increased customer satisfaction scores by 12%* Developed partnership with Omni channel sales, CX, UX, legal, and development teams to deliver product revenue goals.* Provided weekly and monthly in-depth data analysis on key company goals and market intelligence using Google and Adobe analytics by identifying and presenting key WOW and MOM changes* Created multiple briefs, focused on increasing the visibility of our value proposition that aligned with customer goals* Joined the Cultural, Diversity, Equity team and helped create programs to improve diversity and culture at DIRECTVOther duties involve:* Quantum Metrics and Adobe Ambassador. (Providing analytics and analysis of data for team members)* Worked on providing solutions for the DIRECTV STREAM for MDU (Multi Dwelling Units) project which allows bulk MDU residents to place an online order at a unit-level address with the property’s bulk programming agreement* Worked on providing solutions for the “Stop Single Bill” project which included de-unification tasks to separate billing between AT&T and DIRECTV