Dorian Lee Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

• Received payments and posted amounts paid to customer accounts.
• Located and monitored overdue accounts, using computers and a variety of automated systems.
• Recorded information about financial status of customers and status of collection efforts.
• Located and notified customers of delinquent accounts by mail or telephone in order to solicit payment.
• Confered with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advised customers of necessary actions and strategies for debt repayment

Alpharetta, Georgia, United States

• Make outbound/receive inbound calls on accounts that are 2-29 days past due and assist customers with bringing their accounts current
• Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer.
• Effectively contribute to increasing Customer Satisfaction scores

Atlanta, Georgia, United States

• Built relationships with customers and advocated for them throughout the car purchasing process.
• Interacted with customers on the phone, receiving inbound calls and making outbound calls.
• Helped resolve customer account issues: title and registration, repairs needed after vehicle delivery, and financing inquiries
• Asked questions, understanding the customers’ needs and priorities, and problem-solving.
• Vehicle purchase inquiries: selecting the right vehicle, explaining financing terms, and guiding prospective customers through the buying process
• Collaborated with internal teams such as Registration, Financial Operations, and other key Carvana departments

Atlanta, Georgia, United States

• Built relationships with customers and advocated for them throughout the car purchasing process.
• Interacted with customers on the phone, receiving inbound calls and making outbound calls.
• Helped resolve customer account issues: title and registration, repairs needed after vehicle delivery, and financing inquiries
• Asked questions, understanding the customers’ needs and priorities, and problem-solving.
• Vehicle purchase inquiries: selecting the right vehicle, explaining financing terms, and guiding prospective customers through the buying process
• Collaborated with internal teams such as Registration, Financial Operations, and other key Carvana departments

Atlanta, Georgia, United States

• Received and put away inventory
• Packed customer orders for pickup
• Loaded boxes into trucks for shipment
• Used scanners to read bar codes on products
• View prompts on screens and follow the direction for some tasks
• Troubleshooted problems

Atlanta, Georgia, United States

• Worked directly with the customers and sales team to increase brand loyalty and retention.
• Helped resolved customer escalations
• Helped sales team process transaction the right way
• Ensured sales team was aware of new communications
• Analyzed retention and migration reporting
• Provided feedback to management on observations and customer interactions

Greater Atlanta Area

• Supported the sales team in by using organizational and planning skills to provide full and ongoing support for all facets of Store operations, inventory, and merchandising.
• Completed inventory management tasks including organization of products and regularly scheduled counts
• Accurately recorded store inventory
• Conducted device/cycle counts and physical count reconciliations and inventory returns
• Maintained the appearance of the sales floor and back office
• Merchandised and stocked products, collateral and required postings

Maryville, TN

• Maintain the integrity of the operational functions of the store. Conduct administrative duties in a timely and efficient manner. Connect quickly and effectively with customers in order to increase comfort levels in.
• Responsible for keeping up to date on all promotions, pricing, and updates that are provided to our sales teams on a daily basis.
• Manage store merchandizing and facilities, including cleaning the store and ensuring that the store remains audit compliant.
• Perform inventory counts and cash reconciliation in a timely and efficient manner.
• Assist Store Manager to execute initiatives related to sales, service, and customer experience.
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique

Morristown, TN

• Promoted to store manager. Directed total store operations, including hiring, scheduling, coaching,training, and developing up to 6 employees. Developed and implemented sales plans and weeklyperformance reviews..
• Offered & activated wireless service from AT&T, Sprint, and Verizon
• Successfully boosted profits in the power platform by 5% by executing service-focused strategies.
• Received an average customer satisfaction score of 9 out of 10 by offering complete solutions.
• Raised team productivity and limited employee turnover by encouraging a “we” mentality.
• Reputation for excellent employee relationships through a “lead by example” management style.

Morristown, TN

• Co-managed store operations to help drives sales and profitthrough leadership, training and development of the store team, execution of non-negotiablestandards of operation, cost control, and asset protection..
• Offered & activated wireless service from AT&T, Sprint, and Verizon
• Built a loyal customer base by creating long-term relationships.
• Lead sales efforts in the absence of the Store Manager.
• Assist in achieving and exceeding store sales and profit targets.
• Supported the Store Manager in recruiting, hiring, and retaining top tier talent.

• Promoted from sales associate to key holder position. Supported sales team with opening andclosing duties, sales, and cash management. Assisted management with the supervision of the store and the training of new.
• Offered & activated wireless service from AT&T, Sprint, and Verizon
• Awarded for Outstanding Sales Leadership in July 2009.
• Customer account management, handling and resolving customer issues.
• Process orders, forms, applications, and requests.
• Data collection, ordering, and write routine reports of customer interactions and transactions.

Franklin, TN

• Helped with event planning and implementation. Assisted with label promotional events (mainlyduring GMA Week) and several staff (internal) events from start to finish.
• Maintained artist database.
• Assisted in the coordination of label and artist events.
• Created and designed flyers to promote label events.
• Performed research.
• Assembled press mailings and helped with daily mailing.

Arlington, TN

• Maintained exceptional customer service, processed sales quickly, accurately and efficiently, cashregister operations and safeguarded company assets.
• Provided customer service and product knowledge.
• Resolved customer complaints.
• Maintain an awareness of promotions and advertisements.
• Operated cash register to itemize and total customer purchases.
• Collected cash, check, or charge payment from customer.

Murfreesboro, TN

• Promoted from Conference Assistant to Residential Assistant to the management position ofConference Director. Full- time, live-in position. Successfully coordinated the delivery of housing tocustomers who wished to use.
• Provided customer service to conference clients/guests to ensure housing needs were met.
• Administered reservation phone calls with conference clients.
• Prepared rosters and room assignments for conference guest.
• Facilitated conference guest registration, check-in, and check-out.
• Supervised and managed Conference Assistants and delegated their duties.

• Provided paraprofessional advising to undergraduate students in a residential environment.Successfully developed and conducted programs on diversity, chemical abuse, personaldevelopment, relationships, security, and.
• Assessed and responded to the needs of 30 residents.
• Created, planned, and implemented educational, social, and recreational programs.
• Acted as a liaison between residents and Department of Residence Life.
• Counseled peers on personal, academic, and career concerns.
• Managed various administrative duties (maintenance requests, incident reports, room transfers).

Murfreesboro, TN

• Responsible for preparing residential halls for conferences, meeting the needs of the conferencegroups, fulfilling front desk duties in an assigned areas, and ensuring complete customer satisfactionfrom beginning to end.
• Participated in staff meetings and training sessions.
• Prepared residence halls for the conferences (distributes pillows, blankets, etc.).
• Performed check-ins (inspected rooms, distributed keys & linen, processed check-in forms, etc.).
• Performed check-outs (collected linen & keys, processed paperwork, inventories, damage, etc.).
• Assisted custodial staff with house cleaning for quick turnarounds.

Bachelor Of Science (B.S.) Recording Industry Management - Music Business, Recording Industry Management - Music Business

Bachelor Of Science, Recording Industry Management - Music Business