Dorian Manigault, Psm, Icp-Atf Email & Phone Number

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancements to customer experience with a wide range of integrated omnichannel solutions, technology, and the highest security standards. Research, document and provide resolutions to General Motors Dealerships to supply information required to make a repurchase decision based on CA Lemon Law. Address technical concerns escalated to the FEL Queue based on business case while providing support to over 50 Advisors.Facilitate daily project management activities working with assigned operational, financial, and business leadership teams to improve communication between Dealers and Customers when there is a Sales or Service dispute. Engage District, Brand, and Regional District Managers to provide a final resolution based on business case agreements with dealerships when a customer is approved for a repurchase. Review escalations of Advisors to identify what specific type of technical assistance is required then review case to provide resolutions based on business case or engage District Managers.Complete Cost Assistance Reimbursement, Technical Repair Assistance, Delay Parts Assessments, Dealer Complaint Sales process, procedures and forms. Assist customers to troubleshoot Web, iOS and Android Apps as well as setting up vehicles with Wi-Fi app functionality. Utilize various software technology like Advisor Workbench/Siebel, Morley – to review repurchase information, Columbus – to view vehicle’s MSRP and build, Global Warranty Management – review vehicles in service date, warranties and recalls, and warranty repair history, Customer 360 – review repair history and warranty. Provide an End of Day Report to analyze and summarize how the department assists with meeting the Customer Satisfaction goals daily.

Maya Partners is a business consulting and technology solutions firm providing full-service management consulting services like web development, iOS and Android Development, Digital Marketing, Agile Training, Coaching and Project Management. Consult with Technical Cross-Functional Teams by mentoring, coaching, teaching, and facilitating meetings on Agile, Scrum, Kanban, Lean, & SAFe principles and processes to develop Web and Mobile iOS/Android Apps.Work with an agile cross-functional technical team of Developers, Engineers, Scrum Masters, Project Managers and Product Managers on new product development projects. Conduct scrum ceremonies including grooming, burn down charts, retrospectives, and release management. Facilitate Daily Standup meetings with Scrum Teams to track challenges and assist with reaching the sprint goal every 2 weeks based on stakeholder business requirements. Track Sprint Planning, Sprint Review and Sprint Retrospectives with the team to identify challenges using Jira, Confluence, Trello, Google Calendar, Slack Channel, & Miro Board. Measure team velocity, product backlog, burndown metrics, and retro improvement items are all completed.Communicate with Product Owners to track new product features, prototype testing, release and MVP’s. Collaborate with other Digital Product Managers and Product Owners on quarterly plans for new product development and additional resources that may be needed. Empower the Scrum and Dev Ops. Coach the scrum team to achieve higher levels of scrum maturity through quarterly performance improvements. Train team on Agile, Scrum/Kanban processes, writing user stories, user roles, personas, customer journey mapping, empathy mapping, acceptance criteria and educate them on the INVEST method and Fibonacci Sequence. Translate and document user feedback stories from internal and external sources into potential business solutions.

DASH Courier & Logistics delivers local and national freight shipping, less-than-truckload (LTL) freight delivery, and cargo shipping on demand services. Planned transportation logistics and courier services for a medical network to make medical (equipment, chemo, home dialysis supplies, home deliveries to hospitals and clinics in South/North CarolinaProvided courier and logistics services to contracted companies for Medical Lab, Bank, Legal, Document, Record, Personal, Parcel Delivery, Just-in-Time Manufacturing (JIT) Deliveries and Commercial Courier Services. Maintained open communication with medical staff, nursing staff, patients, families, and other personnel. Abided by HIPPA laws when carrying items that contain personal and identifying patient information.Maintained a relationship with the logistics dispatcher as well as with personnel at the delivery site to receive packages on time. Transported and delivered an array of protected and dangerous goods, prescriptions, medications, sensitive documents, goods, and materials with complete confidence. Delivered pharmaceutical services to customers using company mobile app to receive and accept jobs SCI mobile app.

United States