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Dorian Nimmons is a Chief Executive Officer at iTOD, LLC at iTOD, LLC. They possess expertise in microsoft office, strategic planning, customer service, microsoft excel, leadership and 45 more skills.
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Chief Executive OfficerItod, Llc Apr 2013 - PresentGreater Atlanta Area -
Vp OperationsCanvas It Nov 2013 - Sep 2019Atlanta, Georgia* Exercises Executive judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risks* Maintains relationships with current client base and ensures the client’s needs are met within the scope of the realistic business analysis* Assists in the development and management of key strategic partnerships which ensures all established costs and quality commitments are met* Researches and manages daily issues regarding staff, processes, procedures, client needs, budgetary needs and company objectives* Coordinated cross departmental teams in sharing best practices and standardizing/streamlining common internal processes* Staff, trains and evaluates a diverse team of technical support engineers
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Director, Customer CareCovad Communications Jan 2002 - Nov 2013Atlanta Georgia* Manage 425 Inbound and Outbound Call Center Technicians and 12 Managers* Through Gap Analysis spearheaded the efforts and actions with technology-based projects having impacts on Inbound and Outbound Customers* Led the efforts in the development of new policies that determined appropriate levels of work and reorganized workflow priorities* Took the lead in helping the companies call center reduce its operational and third party outsourcing costs by 30% through automation of several CSR functions* Assumed a major leadership role creating e-commerce support, reducing call volume by 10% nationally* Developed Mentorship program for company to create an effective succession planning to retain key talent -
Senior Manager Service DeliveryWorldcom Mar 1995 - May 2002Atlanta, Georgia* Manage a team of 89 Inbound Call Center Specialist and 7 Managers* Reduce team headcount by 22% with workload increase by employing Automation* Motivate others to achieve objectives and to link organizational objectives to personal achievement* Aggressively rolled out an effective cross training program which decreased overtime by 85%* Implemented training courses for employees resulting in increased productivity* Ensured employees were leveraging Automation initiatives consistently with the directives of the organization
Dorian Nimmons Skills
Dorian Nimmons Education Details
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Business Management
Frequently Asked Questions about Dorian Nimmons
What company does Dorian Nimmons work for?
Dorian Nimmons works for Itod, Llc
What is Dorian Nimmons's role at the current company?
Dorian Nimmons's current role is Chief Executive Officer at iTOD, LLC.
What is Dorian Nimmons's email address?
Dorian Nimmons's email address is do****@****inc.com
What is Dorian Nimmons's direct phone number?
Dorian Nimmons's direct phone number is +163071*****
What schools did Dorian Nimmons attend?
Dorian Nimmons attended Georgia Institute Of Technology.
What skills is Dorian Nimmons known for?
Dorian Nimmons has skills like Microsoft Office, Strategic Planning, Customer Service, Microsoft Excel, Leadership, Management, Outlook, Training, Windows, Microsoft Word, Powerpoint, Html.
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