Dorian Rogers Email & Phone Number

Aurora, Co, Us

•Administered comprehensive employee onboarding programs, streamlining the process and reducing new hire acclimation time.•Managed employee records and HR databases, maintaining accurate and up-to-date information.•Coordinated benefits administration and open enrollment periods, increasing employee participation in benefits programs.•Conducted employee training sessions on company policies, diversity, and workplace safety, enhancing overall workplace culture.•Developed and maintained HR metrics and reports to analyze workforce trends, supporting strategic decision-making and workforce planning initiatives.

Englewood, Colorado, United States

•Analyzed customer needs and information to locate benefits plans for over 200 clients annually.•Developed comprehensive training programs for new hires, focusing on the importance of data security and compliance.•Coordinated with cross-functional teams to streamline processes, improving overall efficiency and ensuring secure handling of client data.•Investigated and resolved over 100 client inquiries monthly, employing strong problem-solving skills to ensure swift and secure resolution.•Optimized the client onboarding process by integrating automated systems, which decreased processing time and enhanced data integrity.

•Monitored real-time hospital systems to ensure uninterrupted operations, achieving a 99% uptime rate.•Identified and resolved technical issues in hospital communication systems, reducing downtime incidents.•Managed and secured sensitive patient information, ensuring compliance with HIPAA regulations and maintaining a 100% audit pass rate.•Collaborated with IT and clinical staff to implement new software solutions, enhancing system functionality and user satisfaction.•Developed and maintained comprehensive documentation for control center procedures, increasing team efficiency.

•Investigated property damage claims, meticulously documenting evidence and reducing claim processing time.•Analyzed data from various sources to accurately assess the extent of damage, ensuring precise claim settlements and a 90% customer satisfaction rate.•Collaborated with cross-functional teams to resolve complex claims, improving overall resolution time.•Managed sensitive client information with strict adherence to privacy regulations, achieving a 100% compliance rate in audits.•Developed detailed reports and presentations for senior management, contributing to more informed decision-making and strategic planning.

Lone Tree, Colorado

•Evaluated non-injury claims by analyzing detailed reports and documentation.•Managed sensitive claimant information, ensuring compliance with privacy regulations and maintaining a 100% data protection record.•Collaborated with legal and medical professionals to verify claim details, enhancing claim validation accuracy.•Conducted thorough investigations of claims, identifying fraudulent activities and reducing fraudulent claims.•Developed and maintained comprehensive records of claims processing activities, improving audit readiness.

Lakewood, Co

•Reviewed and analyzed workers' compensation bills for accuracy and compliance.•Managed large volumes of billing data, ensuring timely processing and payment of claims.•Collaborated with medical professionals and claims adjusters to resolve billing discrepancies and expedite claims processing.•Conducted detailed audits of medical bills to identify potential cost savings opportunities.•Developed and maintained comprehensive documentation of bill review procedures, ensuring consistency and compliance with industry standards.

Greater Denver Area

•Assisted clients with insurance policy inquiries and claim submissions.•Implemented proactive client outreach strategies, reducing client escalations.•Managed a high volume of incoming calls and emails, consistently meeting or exceeding service level agreements.•Collaborated with internal departments to expedite resolution of client issues and improve overall customer experience.•Developed and maintained client documentation and records, ensuring accurate and up-to-date information.

Greater Denver Area

•Facilitated Medicare Part D enrollment process for clients, ensuring compliance with regulatory requirements and achieving a 98% accuracy rate.•Managed confidential client information, adhering to HIPAA regulations and maintaining a 100% compliance record.•Collaborated with pharmacy networks and healthcare providers to resolve enrollment-related issues and streamline processes.•Conducted comprehensive reviews of enrollment documentation to identify and correct errors, resulting in a reduction in application rejections.•Provided personalized assistance to clients navigating Medicare enrollment options.

Buk-Gu, Daegu, Korea

•Developed and implemented engaging English language curriculum tailored to South Korean students, aligning with national education standards.•Integrated cultural elements into lesson plans to enhance students' understanding and appreciation of English-speaking countries.•Managed classroom dynamics effectively, leveraging classroom management techniques sensitive to South Korean cultural norms.•Collaborated with local teaching assistants and co-teachers to deliver interactive and immersive English language instruction.•Organized and participated in cultural exchange activities, facilitating cross-cultural understanding and language immersion opportunities for students.

Colorado Springs, Colorado Area

•Conceptualized and executed dynamic social media campaigns, amplifying the newspaper's reach and engagement.•Managed editorial calendars and scheduled posts to maintain a consistent online presence and maximize audience engagement.•Designed and maintained the newspaper's website, ensuring a seamless user experience and implementing innovative features to showcase multimedia content.•Conducted regular analytics reviews to track website traffic and social media metrics, informing strategic decisions to optimize content performance.•Collaborated with editorial and design teams to develop multimedia storytelling projects, integrating web-based elements for enhanced reader immersion.

Bachelor'S Degree, History

Activities and Societies: Web master of student newspaper- The Sribe Studied several fields of history- American, Latin American.

Associate’S Degree, Graphic Design

Studied graphic design and web development

Associate Of Arts - Aa, Business

High School

Activities and Societies: Journalist for student newspaper Outstanding Business Student (2007) Citizenship Award (2007)

Certification, Data Analytics With Statistical Analysis