EXCEPTIONAL CLIENT-FACING ATTENTION-TO-DETAIL | METICULOUS CUSTOMER SERVICE | COMMUNICATION/ACTIVE LISTENER SKILLS | TIME MANAGEMENT/SENSE OF URGENCY | MANAGE COMPETING PRIORITIESOperations Management professional in client-facing roles bringing over 20 years’ expertise in multi-site restaurant management/growth. Recruited, hired, retained, trained, mentored high performing teams. Expertise includes a character built on a sound work ethic, approachable demeanor, calmness under pressure, credibility, accountability, integrity demonstrated in every role. CORE COMPETENCIES• Leader/Manager/Team-Builder• Mentor/Coach/Trainer• Active Listener• Profit/Loss Accountability• Collaborative/Consultative• Poised in Public-Facing Role• Business Process Optimization• Meticulous Attention-to-Detail• Awareness of the Big Picture• Optimized Business Processes• Exceptional Interpersonal Skills• Professional/Courteous • Adept Navigating Competing Priorities• Customer Service/Sense of Urgency• Purchasing/Inventory• Proficient: Office 365• Exceptional Written/Verbal Communication• Conflict Resolution/Emotional Intelligence• Develop/Plan/Execute Budget/Profit Target• Natural Ability Researching, Improving, Collecting Data NOTABLE ACCOMPLISHMENTS(QSR7) Consistently exceeded 29% food profit target between 32% to 36%(QSR7) Established new catering operation producing $2K sales monthly(QSR7) Reduced food costs by eliminating low-selling products/controlling waste(Burger King) District Leader for 2nd largest franchise in US; accountable for 240 staff generating over $11M/year(Burger King) Transitioned struggling franchise to top-performer; 1 yr. result: $4M earnings before interest/tax/depreciation (EBITA)(Burger King) Generated average $14M annual revenue/4.5% overall profit(Taco Bell) Generated average $14M sales/year; 4.5% overall profit; 29% sustained profit on food(Starbucks) Launched training programs for 6 new units with Great Indoors (premier) stores driving company consistent growth strategy/embedded brand recognition/exceptional market position