Dorian Smith Email & Phone Number

Dallas, Tx, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Seattle, Us

• Recruit, lead and develop Girlfriend Collective’s Customer Experience team and help create the new industry standard for customer service and experience. • Experience leading phone and in person interviews and using Recruiterbox as a valuable tool in hiring a Customer Service Specialist. • Key stakeholder for customer-related operations (i.e. shipping, returns, emails) and develop reporting & recommendations to manage friction points. • Ensured quality and consistent messaging for the team who responds to our customers by email, phone, social media, and all other channels. • Successfully managed timelines juggling various projects while displaying clear communication, attention to detail and creativity.

Vancouver, Bc, Ca

• Responsible for navigating the Taleo hiring website and overseeing the recruitment and hiring process for 35 seasonal employees for the Bellevue location, including managing the onboarding and training of all new staff. • Daily responsibilities include using eTime to oversee timecards for each sales associate and coordinating commission in addition to regular Key Leader sales floor duties. • Position requires astute understanding of stores finances and sales goals. Planned and executed numerous on and off site events for the wider community which bolstered sales and enriched the guest experience. • Store responsibilities included designing and implementing creative window displays, supervising a large staff in a high pressure setting, and coordinating the schedules and ongoing trainings for approximately 30 team members.

Vancouver, Bc, Ca

Walnut Creek, Ca, Us

• Played an integral role in establishing and maintaining the first Seattle based marketing team for Muscle Milk. • Led interviews, recruited and trained new hires. Supervised a staff of four employees, developed team schedules and tracked inventory management. Initiated and maintained relationships with sales representatives, brand ambassadors and key community figures. • Responsible for developing marketing strategies in order to bolster brand recognition among target audiences.