Doriane Wong Email & Phone Number

France

France

Tourism & Hotel consultantOperational auditTâches：Consultance Tourisme, Restauration et Hotellerie. Audit opérationnel -Consultante senior pour l’EDBM: conseiller en rédaction de concept note profil gestion touristique dans le cadre de l’exécution de la fenêtre 4 avec le projet Projet Pôles Intégrés de Croissance 2.2 (PIC) Programme Mandrisika

Aix-En-Provence, Provence-Alpes-Côte D’Azur, France

- Établissement de benchmark clients, concurrents, forums, sur les Indicateurs et actions suivi par le service RSE- Etablissement des supports de communication- Recherche de business autour des enjeux climatiques

Antananarivo, Madagascar

Estimate costs and time required for repair or maintenance of the vehicle.Plan, organize and coordinate the day-to-day operations of the garage, e.g. by writing work orders and by arranging for garage staff to perform necessary maintenance and repair work on vehicles and machinery.Check the activities in the garage, inspect completed work for compliance with safety and other statutory regulations, and make sure defects are repaired or adjusted.Maintain records of repair and service work, and make reports to detect recurrent faults.Provide information for staff about latest developments, technical specifications of new products, paints, paint accessories, garage merchandise, etc.Manage inventory, purchases and logisticsResponsible for recruitment and HR tasks

Antananarivo, Madagascar

Currently the Radisson Waterfront Antananarivo- Organizes, directs, and monitors daily activities of front desk officer- Establishes procedures, prepares and coordinates schedules, and expedites workflow- Establish OTAs pricesRebranding Tamboho Boutik to Radisson Antananarivo:- Competitor Benchmark- Implement training established by the HQResponsible business coordinator :- Lead for the obtention of Green Key certification for the incoming Radisson rebranding-Guest for the 5th CSR and IDD conference, section “Sustainable tourism: a recovery solution for a sector in difficulty”-Lead and coordinator for Christmas Solidarity for the Tamboho Hotels in partnership with SOS Children’s Villages and Diary Nofy

Antananarivo, Madagascar

- Provides administrative support to ensure efficient operation of the tourism and agribusiness sector- Plan meetings and take detailed minutes- Assist in the preparation of business trip reports (WAVE Madagascar)- Write and distribute email, correspondence memos, letters, faxes, drafting MOUs (memorandum of undertanding) , documents translation (english, french)- Assist in the organization of B2B and national events: FIA 2019 and Forum WAVE MADAGASCAR 2019 (Madagascar investment tourism conferences).

Hangzhou, Zhejiang, Chine

- Teach basic English skills including reading, writing, and speaking- Compose lesson plans in order to successfully incorporate the full duration of each lesson- Execute lessons efficiently using TEFL method- Teach students the spelling of words, and their meanings.- Emphasize the rules of composition, grammar and sentence construction.- Teach students the correct pronunciation of words.

6 Chang Shou Lu Kerry Center Hangzhou China

- Personalize service to VIP guests prior to arrival and after departure- Ensure the overall well-being of all other guests requests are efficiently and effectively fulfilled in accordance with the policy established by Shangri-La Hotels and Resorts in order to increase customer satisfaction and maintain the warm and welcoming atmosphere of the Hotel- Responsible of obtaining feedback proactively at all times in readiness to address any guest concerns and to disseminate the relevant information pertinent to all respective departments- Excellent services mentioned in 3 good reviews on tripadvisor

Shanghai City, China

- Cross-selling & Up-selling Food & Beverage- Cashiering - Use of MICROS system- Italian dish knowledge- Cocktail basic knowledge- Luxury restaurant SOPs knowledge

Master'S Degree, Corporate Social Responsibility

Bachelor'S Degree, International Hospitality Management, Gpa 3.4

Activities and Societies: PATA member (Pacific Asia Travel Association) communication department Volunteer Tourist Guide 2015 LingNan.

Chinese Language And Culture