Member of the Services, Markets and Banking Global KYC Operations Training team.As a training partner to the KYC Operations, main responsibilities are to meet existing training needs and enhacing current and future offerings, by researching and implementing new training methodologies.Summary of key duties include but are not limited to:- Onboarding of new hires and ensuring that they are trained to meet the requirements of the position of case analysts in KYC. This includes also the… Show more Member of the Services, Markets and Banking Global KYC Operations Training team.As a training partner to the KYC Operations, main responsibilities are to meet existing training needs and enhacing current and future offerings, by researching and implementing new training methodologies.Summary of key duties include but are not limited to:- Onboarding of new hires and ensuring that they are trained to meet the requirements of the position of case analysts in KYC. This includes also the registration, reporting and review of the materials- Working with diverse stakeholders across business areas to ensure that requests for training initiatives are developed and implemented to meet regulatory commitments - Highlighting and implementing opportunities and strategies to make updates to Learning & Development methodologies- EMEA lead for the delivery of soft skills and leadership workshops Show less

Drive campaign specific training programs within the financial services sector in order to support our Customer service Teammates.Supporting the vendor partner UAT testing team during dogfooding and make recommendations to improve product, systems/tools, policies and workflow for successful product launch.

Trainer specialist - Trust & Safety● Deliver product-specific policy training within the client’s Trust and Safety department, including refreshers and updates, and give feedback to new and existing employees both on a 1-to-1 basis and to large groups. ● Design and maintain creative training materials using various multimedia elements to engage the learner throughout the learning process; including presentations, handouts, games and quizzes. ● Facilitating the transition… Show more Trainer specialist - Trust & Safety● Deliver product-specific policy training within the client’s Trust and Safety department, including refreshers and updates, and give feedback to new and existing employees both on a 1-to-1 basis and to large groups. ● Design and maintain creative training materials using various multimedia elements to engage the learner throughout the learning process; including presentations, handouts, games and quizzes. ● Facilitating the transition of trainees from theory to practice, ensuring competency levels are achieving client KPIs by utilising a variety of evaluation methods. ● Conduct induction training to new hires as well as ongoing personal development sessions, and department-specific process training across all LOB. ● Manage the ramp up process for new starters both within the product and Training teams including coordination, administration, training delivery, coaching and any additional support. ● Coordinate and administer all learning activities within T&S from the scheduling of resources and logistics to the development, delivery, assessment and evaluation, utilising internal platforms and reporting dashboards. ● Lead team meetings and coordinate cross-departmental communications, forging strong relationships with both internal and external support teams. ● Lead Training Needs Analysis with key stakeholders across multiple products to define skills and knowledge gaps and ensure training aligns with the business and client goals. ● Monitor and audit all training materials and evaluate the effectiveness on an ongoing basis to ensure that they are effective, up to date and of the highest quality.  Show less

Reviewing content of publishers/webmasters utilizing Google's AdSense advertising placement platform. Engaged with ensuring content of EMEA publishers is in adherence with Global AdSense policy, specifically English and Romanian markets.Direct involvement in the application and development of emerging AdMob policy.Main POC for all new agents entering AdSense team, mentoring and liaising with Training department to ensure all training materials are reflective of current AdSense policy… Show more Reviewing content of publishers/webmasters utilizing Google's AdSense advertising placement platform. Engaged with ensuring content of EMEA publishers is in adherence with Global AdSense policy, specifically English and Romanian markets.Direct involvement in the application and development of emerging AdMob policy.Main POC for all new agents entering AdSense team, mentoring and liaising with Training department to ensure all training materials are reflective of current AdSense policy and workflow. Show less