Dorian J. Email & Phone Number

United States

Chicago, Illinois, Us

I lead comprehensive ServiceNow implementations, overseeing every phase from planning to delivery, while partnering closely with clients to leverage ServiceNow's full capabilities. I work with stakeholders to optimize ITSM processes, including incident, problem, and change management, ensuring service delivery is efficient, compliant, and aligned with best practices. I also manage the integration of ServiceNow's Hardware Asset Management (HAM) solutions, enabling clients to track, manage, and optimize their hardware assets throughout their lifecycle.In addition, I oversee the deployment of Governance, Risk, and Compliance (GRC) and Internal Risk Controls (IRC) modules, enhancing clients' ability to identify and mitigate risks while ensuring regulatory compliance. By leveraging ServiceNow’s Performance Analytics (PA) capabilities, I provide clients with real-time, data-driven dashboards that offer actionable insights into their operations and key performance indicators.Throughout each project, I ensure continuous client engagement and management, fostering strong relationships and aligning project outcomes with strategic goals. My focus is on delivering projects on time, within budget, and exceeding client expectations, while driving operational efficiencies and business value through ServiceNow's versatile platform.

Beltsville, Maryland, Us

In my previous role as PMO Director, I collaborated closely with leadership to drive the strategic expansion of our Project Management Office (PMO), elevating customer experience and optimizing project delivery processes.Our successful implementation of the Smartsheet Control Center centralized project management, standardized workflows, and enhanced resource allocation across projects, which resulted in a 20% increase in efficiency, a 15% reduction in resource allocation time, and the generation of real-time insights for informed decision-making.As a seasoned leader, I spearheaded and nurtured a geographically dispersed team of 9 project managers across the United States, fostering a culture of high performance and continuous professional growth. By providing mentorship and guidance, I empowered each team member to excel in their roles, resulting in consistently exceptional outcomes and collective advancement. My dedication to cultivating talent and fostering collaboration has been instrumental in driving success across diverse project landscapes.Additionally, I've led the development and refinement of project management methodologies, best practices, and standards, resulting in heightened efficiency, quality, and consistency in project execution.By fostering collaboration with cross-functional teams, I continuously identify opportunities for process improvement, innovation, and automation within the PMO, contributing to the sustained success and growth of our company.

Santa Clara, Ca, Us

Results-oriented portfolio manager who successfully built, led, and grown cohesive, high-performing teams of project managers and scrum masters. I have a talent for collaborating with stakeholders from the initial conception and strategic planning phases through to the successful execution and continuous improvement of both internal and external projects and products.My proven track record included providing leadership, coordination, strategic direction, and management of all resources and functions associated with Project Management Offices (PMOs). I established best practices, processes, systems, and policies to ensure consistent execution and management of all projects. Additionally, I had a knack for managing, coaching, and mentoring PMO team members at various levels to create a cohesive, best-in-class project management function.In my previous role as Digital Services portfolio lead, I oversaw the full life cycle of project and product management deliverables for a large global team of 50 people. This included leading strategy sessions, gathering requirements, providing governance, managing engineering development, and testing, and overseeing deployments. I worked closely with business partners to define project scope and ensure that all commitments are met within the agreed-upon schedule and budget.

Santa Clara, Ca, Us

Pioneering a DevOps initiative that guided the migration of over 200 applications across 20 teams and three service areas, resulting in cost savings of $1.8M across all roles, a 35% reduction in time to market, and a 50% drop in defects.Developing key Agile metrics for Scrum teams to efficiently execute ambitious schedules, revamping our demand intake process to enhance prioritization while gaining buy-in from large, distributed teams.Demonstrated expertise in executing strategies and expanding the company through a consistent digital customer experience, streamlined UI design, extensive personalization, and unified mobile experience.

South San Francisco, California, Us

I led the implementation and management of SAP Analytics Cloud - People Analytics, enabling its General Availability (GA) for prominent clients in both the embedded and advanced editions. This allowed for the generation of cross-suite reports, insights, and dashboards. Additionally, I supervised the entire technical solution delivery process for SAP Analytics Cloud across the BI, Planning, and Predictive Analytics teams.

San Mateo, California, Us

I led various IT projects across the US, Canada, and Latin America for Sony PlayStation Corporate, including managing technology migration for infrastructure, integrating web applications with Single Sign-On and Two-Factor Authentication for internal, external, Android, and iOS platforms, and implementing cloud-based initiatives like Big Data Architecture.Utilizing the SAFe framework, I actively contributed to the successful delivery of products by implementing agile practices, facilitating cross-functional collaboration, and ensuring alignment between development teams and business objectives, ultimately driving the timely and effective launch of products within PlayStation Network Music Team.

Armonk, New York, Ny, Us

Drove the implementation of software solutions for the Defense Manpower Data Center (DMDC), which resulted in significant improvements in the processing of submission data. This was achieved by leveraging effective Data Governance practices, which also helped to reduce overall expenses in the MRO and office supplies categories from $56 million to $40 million. Using strategic sourcing applications, complexity reduction, and standardization, we were able to deliver value and contribute to these cost savings.

Randolph Afb, Tx, Us

Supply Management | In-flight Refueling Specialist | Aircrew (KC-135R Tanker)

Arlington, Va, Us

Successfully led proposal teams in securing valuable contracts for Global Hawk Sustainment and space programs, which were worth a total of $20M. Additionally, I managed a budget exceeding $20M and directed a team of around 50 personnel, with five direct reports.Acting as a liaison between Program Executives/Managers and Integrated Product Teams (IPTs), I chaired program status meetings to conduct reviews, track finances through EVMS, and carry out EACs, ETCs, and LREs. In addition, I provided support for classified environments related to satellite programs.

M.S. Telecommunications Management, Network And Telecom

B.S. Technical Operations, Operations