Dorian Mcclintock Email & Phone Number

Dublin, California, United States

Emeryville, California, United States

Partnering with clients to deliver responsive web and mobile applications. Maintaining a working understanding of the latest technologies, programming best practices through education, study, participation in conferences, workshops and groups. Service integrations using RESTful APIs. Leveraging CMS or SPA technologies as appropriate for customer use cases. Delivering projects on time and on budget.

Emeryville, Ca

• Acted as a single point of contact for a group of assigned customer accounts, which typically have a medium to large revenue scope or have moderate to high complex product needs. Managed any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively managed the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations were met. Promoted revenue growth, retention, and overall customer satisfaction. Served as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.