Dorian A. Osborne, Shrm-Cp Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio Area

Working with sales executives to sell Paycor products through technical demonstrations and other sales activities as necessary. •Primary contact for the sales of HR, Time, and Recruiting products.•Assist sales executives with the analysis, pricing and presentation of the Paycor suite of products.•Assist in training/development of sales executives to position and present HR, Timekeeping, and Recruiting products.•Assist in the training of others by sharing and communicating product knowledge.•Analyze current practices of potential clients and identify additional sales opportunities.•Network with the HR community to generate interest in HRIS and related Paycor products.•Meet or exceed agreed upon sales and activity targets.•Conduct product demonstration to potential clients.•Assist in the conversion process for new clients, including submission of complete paperwork for new clients.•Work closely with Client Services staff to achieve client satisfaction.•Complete regular reports as required, including CRM updates.•Demonstrate a strong work ethic and regular attendance.•Maintain ethical business practices.

Dayton, Ohio Area

• Consult and train firms on LN content and product demonstrations for a defined set of products for both assigned and non-assigned accounts. These consulting and training sessions are unique to the customers research information needs and require in-depth knowledge of the LN products. Must understand how LN products apply to the daily practice of law.• Drive revenue, use and adoption of content-enabled products.• Generate and track leads and product demos to maximize revenue potential with existing and prospective accounts.• Responsible for pro-active account activity per established metrics, performance standards and designated territory requirements.• Establish excellent customer relationships and act as a resource in meeting the customers' training needs. Foster goodwill by cultivating a positive customer experience through the consulting and training process.• Actively probe and problem solve to gather information during the consulting process to uncover future potential opportunities and communicate account information to sales team partner.• Ensure customer issues are addressed in a timely manner.• Proficient in the use of Customer Relationship Management (CRM) tools, processes and systems.• Embrace team-selling and provide superior customer experience for our customers.

Miamisburg, Ohio

B2B sales, managing 500-600 3-10 attorney law firm accounts across the Midwest and West Coast Region - AK, AR, CO, IN, ID, MO, and WA, with focus on retaining and growing existing business with POS opportunities through a variety of legal research and news products and services tailored to fit any area of practice. Investigating account management issues, identifying sales needs and training, providing a high level of customer service, using negotiation and best sales practices along with marketing campaigns to accomplish monthly and yearly sales goals.

Dayton, Ohio Area

Telephonic Support for United States Legal, Corporate, Law School, Federal Government and Risk Public Records market. Detailed billing analysis, ID/Password support, Navigation and training of various tools and applications. Project Management and sizing of product releases and staffing. Mentoring and coaching new hires on product specific processes and acting as 2nd level support for customer inquiries. Also a support for sales teams on internal sales tools and order processing while working with internal departments such as credit management, order fulfillment, credentialing and pricing analysts.

• B2B Sales• Generate New Business and Retention Leads• Meet/Exceed monthly sales quota• Monitoring loss ratio• Completed required trainings, CLE for Property and Casualty licensing• Risk Selection and Analytics for new business clients• Generating claims loss reports via ChoicePoint (CLUE)• Generating quote apps while making sure all data was correct and that customers met new business guidelines• Telephonic Support for existing customers with auto, home, liability, boat, and motorcycle policies• Interpreting and explaining insurance coverage limits and options• Processing endorsements and handling billing inquiries• Handling escalated customer issues• Product demonstrations and training• Generating referral leads for group sales team

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General, A

3.9 GPA High Honors

A.A.S., Business Management, B

Completed all degree requirements for Associates Degree in Business Management

Education record