Dorian Osmani Email & Phone Number

Vienna, Austria

Vienna, Austria

Vienna, Austria

Part of the IT & Security Team:• IT Support Service Desk• Licensing and access management• Writing & editing documentation for new processes, new system walkthroughs and guides• Configuration, management, monitoring and troubleshooting of office network with MikroTik and Ubiquiti Unifi setup (UDM, Swiches and APs)• Monitoring and troubleshooting of Google Meet devices (central management with Google Admin and Logitech Sync)• Research, testing and implementation of new IT… Show more Part of the IT & Security Team:• IT Support Service Desk• Licensing and access management• Writing & editing documentation for new processes, new system walkthroughs and guides• Configuration, management, monitoring and troubleshooting of office network with MikroTik and Ubiquiti Unifi setup (UDM, Swiches and APs)• Monitoring and troubleshooting of Google Meet devices (central management with Google Admin and Logitech Sync)• Research, testing and implementation of new IT systems (ITAM, UEM, SaaS License Management etc..) based on functionalities, value and business requirements• Implementation, management and troubleshooting of VMware Workspace ONE UEM (previously also Hexnode UEM), deployment of new policies, update and patch management for macOS and Windows. Scripts and Freestyle Orchestrator• Implementation and management of ITAM (IT Asset Management) software• Experience with Jira Service Desk, configuration of flows, SLAs and integrations with Slack and ITAM• Responsibility of ordering new IT hardware and communicating with vendors• Google Admin management of users, policies, security profiles and implementation of SAML with various platforms we use (e.g. Looker, Slack, AssetSonar, Workspace ONE UEM etc.)• IT onboardings/offboardings• Engaged in ISO:27001 audits and implementation of rules and procedures Show less

Tirana, Albania

Tirana, Albania

Tirana, Albania

▪ Network Administrator - Managing company's WAN and LAN with Mikrotik Routers, Point-To-Point connections and firewall rules ▪ VoIP Monitoring - Maintaining the VoIP connection and call quality▪ ViciDIAL Management - Creating & Managing Campaigns, Lists, Users, Call Transferring▪ Web Designer - Created company's website as well as few other websites for online marketing purposes▪ Online Marketing (Landing page design, Analytics & Tracking, Optimization, Lead Capturing)▪… Show more ▪ Network Administrator - Managing company's WAN and LAN with Mikrotik Routers, Point-To-Point connections and firewall rules ▪ VoIP Monitoring - Maintaining the VoIP connection and call quality▪ ViciDIAL Management - Creating & Managing Campaigns, Lists, Users, Call Transferring▪ Web Designer - Created company's website as well as few other websites for online marketing purposes▪ Online Marketing (Landing page design, Analytics & Tracking, Optimization, Lead Capturing)▪ Social Media Managements - Creating and Managing company's Social Media Profiles and create several marketing campaigns on them▪ Linux Administrator - Asterisk and FreePBX installation and management, installation of 3 Linux servers, troubleshooting and maintenance▪ Windows User Management - Managing over 100 Windows Users in two locations, licencing, troubleshooting, connectivity etc. Show less

Albania

▪ Implementation of New Systems (Servers, Storage, Software)▪ Responsible of the Management and Training of the IT stuff▪ VICIdial and Asterisk Managment (Creating/modifying lists, campaigns, users, performancereports, troubleshooting of Asterisk VoIP Server)▪ Management of VPNs, Queuemetrics and PBX Systems▪ Network administrator▪ Computer and Server Maintenance▪ Surveillance System Configuration and Management▪ Router/Firewall pfSense and IPCop (Management and… Show more ▪ Implementation of New Systems (Servers, Storage, Software)▪ Responsible of the Management and Training of the IT stuff▪ VICIdial and Asterisk Managment (Creating/modifying lists, campaigns, users, performancereports, troubleshooting of Asterisk VoIP Server)▪ Management of VPNs, Queuemetrics and PBX Systems▪ Network administrator▪ Computer and Server Maintenance▪ Surveillance System Configuration and Management▪ Router/Firewall pfSense and IPCop (Management and Monitoring)▪ ViciDIAL Management▪ Website/Email Administration under Company's Domain Show less

Albania

Service technician, printers maintenance, part replacement, software/hardware upgrades for Ricoh and Xerox MFP machines, on-site servive support and helpdesk, network installation and configuration

Administrator, Computer service technician, PC/Laptop hardware and software upgrades, troubleshooting

Master’S Degree, Applied Computer Sciences

Courses taken: Cryptography, Coding Theory, Algorithms, Data Mining, Mobile Programming, Digital Economy & ECommerce, Advanced Computer.

Bachelor’S Degree, Electronics Engineering And Computer Science

High School, Gcse (General Certificate Of Secondary Education)