Responsible for oversight of all operations of integrated health programs and staff and the direct management of an integrated team of 10-12 exempt and nonexempt employees. Supports the establishment and consistent review of of integrated health programs and partnership metrics and key performance indicators including financial, operational, and quality measures and trends.

Mentor customer service representatives and trainees to develop skills and identify training needs. Assist supervisor in ongoing observation and evaluation of employees and provide input for periodic employee evaluationsParticipate in corporate projects and serve as the subject matter expert for the department

Responded to an average of 55 complaints regarding medical billing and collection practices monthlyMediated disputes between healthcare providers and consumersActed as an intermediary between consumers and their health insurer or health care providerHelped consumers understand the technical details of their health insurance benefits, policy guidelines and benefit plansAssisted consumers with navigation of the grievance, utilization review and external appeal processes, saving… Show more Responded to an average of 55 complaints regarding medical billing and collection practices monthlyMediated disputes between healthcare providers and consumersActed as an intermediary between consumers and their health insurer or health care providerHelped consumers understand the technical details of their health insurance benefits, policy guidelines and benefit plansAssisted consumers with navigation of the grievance, utilization review and external appeal processes, saving them collectively over $132,000 in health care related expenses Show less