•Maintenance of the supervisor's calendar, contacts with high-ranking visitors, arrangement ofappointments and meetings.•Maintenance of rosters of high-level partners, Government counterparts, donors, UNagencies, local institutions and others, including the electronic mailing lists.•Receiving and accommodating high ranking officials.•Management of RC missions and schedule in country and abroad. Organization ofevents/travels (booking of flights, request of security clearance, arrangements at airport, etc.)as required.•Use of automated office management systems for effective functioning of the RC Office.•Maintenance of the filing system ensuring safekeeping of confidential materials. Use ofautomated filing system.•Use on-line platforms (including UNDP Intranet, Iris UNRCS portal, UMOJA).•Screening of all incoming calls and correspondence.•Exercise quality-control functions for documents, especially the ones requiring RC'ssignature, formatting, proofreading and editing the related texts to adhere to internal formats,grammar, punctuation, protocols and style.•Coordinates travel planning and logistical support arrangements for official missions of RC.•Support planning and organization of events as required.•Daily cooperation and coordination with personal assistants of the UNCT Heads of Agencies•Drafts routine correspondence to respond to enquiries in respect to relevant administrative,financial audit, personnel matters.•Coordinates extensively with service units and liaises frequently with internal team membersboth at Headquarters and in the field.

-managing the personal schedule of the HoP / DHOP ;- arranging and co-ordinating meetings, high-level visits, and public events for the HoP/ DHOP and contributing to the management of large, high-profile diplomatic events including conferences and receptions;- co-ordinating and liaising with counterparts in the offices of senior Albanian public officials and senior diplomats in Albania;- fulfilling all necessary administrative procedures to enable the HoP/ DHOP to fulfil his role, including making travel and other personal arrangements;- acting as a central point of co-ordination in the OSCE Presence to ensure effective briefing, decision-making and implementation of decisions;- representing the HoP/ DHOP in internal meetings as required;- maintaining the proper flow of documents and information into and out of the front office of the mission, and ensuring proper record-keeping;- providing administrative support to project implementation when necessary;- drafting and editing correspondence for the HoP/ DHOP;- protecting the integrity and confidentiality of sensitive elements of information and business;- receiving high-level visitors and being the first point of contact for diplomatic and political interlocutors.

- Manages the procurement and resources system and reports on effective management;- Registration of incoming and outgoing correspondence (letters, faxes etc) at 2 HQ and all Stations of the country;- Responsible for office administrative tasks – supplies, stationary, cleaning, etc.;- Records meeting notes and compiles reports;- Responsible for the Protocols, archives and administrates the company’s documentation;- Maintains control of records;- Updates general work plan with new tasks / responsibilities for all employees;- Manages corporate events (activities, training, social etc.);- Assists OSD in administrative/operation issues;- Assists the HR Department in the recruitment and similar employee registration processes;- Assists the HR Department in the process of the preparation of the employee’s personal files of the Company;- Holds responsibility for implementation of respective contractual obligations, internal rules and regulations of the company, including Code of Conduct, Dress Code & any additional Client Requirements;- Monitoring of the entire Suppliers System (collection of offers, evaluation of suppliers & quality control, handover process with all parties, transparency in the entire transaction chain, performance monitoring, operational needs by the stations, malfunctions report)- Pays major Attention to and manages Major Suppliers and their Services (Transportation Buses, Vehicles & taxis, Uniforms, TelCos, Travel Agencies, Events & Marketing)- Organizing Events- Business Travels Coordination- Purchases Procedure and Approvals- Assist Finance Department in Supplies and Purchases or other similar activities- Business Gifts and seasonal Greetings - MoM of internal Meetings- Functional Set Up of the Office and the Stations- Assist colleagues in translations, letter/memos writing and similar administrative tasks- Administration Buildings (2 HQ officies) and TIA & Vlora Stations services maintenance & monitoring

- Policies and Procedures: Manages all Hospital’s Policies and Procedures with their accompanying forms, contents & flows (formatting, editing, updating, coding, versioning, filling, distribution, implementation etc.) -Patient Satisfaction Survey:Collects analyses and disseminates information from Patient Satisfaction Survey-Complaint Management: Collects analyses and disseminates information from Complaint Forms. Handles complaints from patients or refers to responsible people for handling-Accreditation: Coordinates the preparation and continuous compliance with Accreditation and Certification standards of the Hospital and all its Departments-Quality Systems Auditor:Surveys and Audits the implementation of all Policies and Procedures, along with the Departments Heads and other trained Auditors

•Monitor and manage secretarial/administrative issues of reporting managers•Receive, direct and relay telephone messages and fax messages•Direct the general public to the appropriate staff member•Assist in the planning and preparation of meetings and conferences•Manage all incoming and outgoing correspondence•Manage filling system•Make travel arrangements

1. Answers / directs all external telephone calls according to Starwood policies and procedures.2. Answers all internally generated guest and delivery-related associate calls.3. Dispatches delivery request to the departments concerned e.g. Engineering, Housekeeping, Service Attendants and Security.4. Takes call-in amenity and hospitality orders and organizes deliveries to guests.5. Answers guests’ questions and assists them with their needs, ensuring all requests are followed through and completed.6. Handles guests’ complaints and takes action to resolve problems.7. Accepts and relays guests’ messages, either manually, written or through voice mail system.8. Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.9. Takes reservations outside the opening hours of Reservations, respectively when all lines are engaged during peak times and enters them directly into the system. Offers fax or email confirmation as and when required.10. Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty.11. Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.12. Greets guests with a cheerful and pleasant voice using guests’ names at least thrice during conversations.13. Performs functions of a concierge, their duties and requests via telephone.14. Responds to emergency situations calmly and effectively, according to hotel guidelines.15. Creates an organized, cooperative, and well-run working environment by completing shift checklist and following through on responsibilities.16. Uphold the Starwood Cares culture by demonstrating the Service Standards at all times to guests and fellow associates.

- Assist efficiently, courteously and professionally in all Reception related matters;- Maintain a high standard of service and quality delivery at all times;- Sorts and prioritizes all incoming correspondence, telexes, reports, etc. and directing to other responsible staff members where necessary;- Maintains calendar of appointments and schedules of meetings;- Makes or answers telephone calls for supervisor directing the caller to the responsible officer concerned and/or taking message and providing general information;- Provides general secretarial support to visitors and staff members;- Utilizes office equipment, word processor, and telex/sitor machine as requested;- Act as the focal point to liaise between the shipping companies and staff members