Dorina Pop Email and Phone Number

Process the orders from sales agents for products and samples products. Check product stocks and send production requests in accordance with orders.Deliver samples to customersPerform sales reports, pipeline analysis and forecasts Contract management, tracking deadlines, complying with contract terms Track outstanding payments, overdue payment deadlines Offer support in managing financial aspects regarding travel expenses

• I organized team’s activity for sales, sales support and service. I set the record files for offers, customer orders, sales of devices and services, issued work instructions,• We prospected the market and contact potential nationwide clients, identified their needs, requested samples for testing and sent them presentations and offers for complete marking solution. I negotiated price and service level agreements, signed contracts for devices and services sold, participated in auctions and prepared documentation in this purpose, • Participated in exhibitions, presentations, demonstrations, prepared the content of advertising material,• Liaised relationships with the clients, resolved customer requirements related services and equipments for increasing their satisfaction. I provided a fast and complex customer feedback, • I escaladed to general manager the customer special requests, in order to find the appropriate solution, • Prepared sales reports, various analysis and statistics, tracked the payments. With our team collected customer feedback and presented it to general manager,• I have organized record of commodity stock, defined catalogs, service kit, calculated buffer stock, Participated actively in process optimization, cost saving activities. I negotiated price and got signed contract with new internal carrier in order to reduce shipping costs, • Supervised purchasing activities, time delivery, expediting purchase orders for consumables. I conducted periodic inventories, physical inventory and cycle count procedures, to ensure inventory accuracy.Achievements: I increased the number of customers, especially of key customers, I've doubled turnover by increasing sales of equipment, I succeeded diversify the range of equipment sold,Increased inventory accuracy up to 95%.

• I was responsible for managing and updating business client portfolio of sales division, allocation to sales representatives. Business portfolio had about 8,000 customers in 11 counties, totaling about 17,000 accounts.• I performed monthly analysis of customer revenues and services, pipeline analysis, client segmentation, trends calculation, coverage campaign, identified target customer segments for new service packages and made proposals for sales campaign, identified clients for project of security services.• Collected and daily recorded services sold in the division, I monitored the status of open projects, the level of target achievement, sales representatives’ activity. I prepared various reports of the sale activity,• Followed the service implementation to be according with terms agreed with customer, status approvals for special projects, I reviewed the calculation regarding commissioning,• Prepared reports for sales meetings of sales team leaders and sales manager.Achievements:I was member of the team project for database migration of nationwide large accounts portfolio in module SFA (Sales Force Automation), then to CRM on Demand and Siebel. I was involved in defining process steps, solving problems that result from the new hierarchy, user training.I developed a very good relationship with project managers assigned to application development for sales division, providing support in business analysis.

• Organized and led the activity of sales support team for large accounts clients, meaning about 3000 accounts. I led a team of 14 people distributed in 5 counties. It was a pilot project designed to be a call center for corporate clients.• Processed requests for voice and data services, provided information on the status of service implementation and problem solving, scheduled intervention works, took and resolved complaints regarding fault services,• Processed requests for services that required investment projects to create technical solutions• Worked closely with other internal departments to find technical solutions, and obtain approvals for projects that required special investments• I made escalation to internal departments involved on implementation flow for urgent problem solving in order to meet customer‘s contractual terms.• We centralized customer’s feedback about customer satisfaction for service implementation and quality of services, • Managed invoice issuing for special services implemented, tracked payments to be made within, sent written answers to billing complaints,• Managed stocks from each county, with materials needed to implement services, issued orders to regional warehouse for delivery, or purchasing depending on quantity available, tracked the status of delivery, made periodic inventories • Performed various analysis and reports on team work and customer feedback• Trained team members, issued work instructions, I have initiated new procedures for approvalAchievements:The pilot project was implemented nationwide, for all business clients portfolio I performed a team to support sales performanceI have zero complaints from clients regarding team work

• Led and motivated the sales team for large accounts clients from Timis and Hunedoara counties, in order to achieve individual and team’s goals, I monitored the fulfillment of the target. I evaluated the performance of sales representatives, 6 persons in my team,• Together we advertised and sold new data services, IPfix and ADSL, with voice services, ISDN, PBx equipment, voice and data internal networks• I performed sales reports and analysis for sales manager

• Coordinated sales activity, consisting in sales of phone cards and terminal equipments to the dealers, and also 12 Romtelecom shops from 5 counties of Timis region,

• Collected primary data in billing database for issuing invoices; service orders, meter index, receipts, manual calls tickets, for all subscribers from Timis county. • Initiated process analysis to implement new billing algorithms, new validation algorithms, interface modules for data collection, improve the structure for subscriptions, in order to eliminate errors and reduce issuing time of invoices, • I was responsible for monthly accounting sheet for telephony and telegraphy services