Dorine Daniel Email & Phone Number

United States

Norfolk, Va

I am coordinating Admiral personnel lists to assist issuance and removal of VIP service CLINs for all VIPs obtained and lost.•Offered all Navy Reserve Admirals Conus and Oconus private VIP IT support.• Facilitated distribution and collection of assets for all incoming and outgoing Navy Reserve Admirals during Reserve Flag Officer Training Symposium (RFOTS) in Washington D.C.CNRFC Headquarters Deputy Customer Technical Representative (DCTR) LeadDuring this position, I oversaw various duties for CNRFC’s main office and NAVRESFOR customer support, including software updates, support for mobile devices, VIP Service Proxy, and any other IT requirements.•Managed 2100 computer assets, 65 Verizon MiFis, and 5 mobile devices Change (MAC) requests from Area Customer Technical Representatives (ACTRs) across 25+ sites.Lead TechAs a lead tech, I supervised parameters of service delivery and communicated with lower-level commands and service providers to serve end users.•Suggested improvements to IT organization's procedures, equipment, software, and documentation.Site ManagerI conducted monthly Project Management Reviews (PMR) and notified project stakeholders regarding all contract-related issues. •Performed quarterly and yearly evaluations to improve efficacy and efficiency of team.IT Policy & Strategic PlanningI also administered various operations related to Full-Time Support (FTS), Selected Reserve (SELRES), Volunteer Training Unit, civilians, contractors, and Strategic Sealift Officer Forces under control of COMNAVRESFOR and COMNAVAIRFOR East/West.•Trained IT POCs at subordinate commands to oversee local N6 programs, while reviewing new and existing directives, instructions, and regulations.Navy Reserve Headquarters, Commander Naval Air Forces Reserve (CNAFR) (VMD Corp)I managed various milestones, such as production of requirements and technical assessment.•Maintained services within Navy Reserve Command by directing and creating long-term strategies.

Washington Dc-Baltimore Area

During this job role, I oversaw operations to prepare time and cost-effective solutions for cultivating connectivity and enhancing security. I also discussed important information with engineers regarding network issues and significant disruptions. Moreover, I also managed HR portal's technical support requests by utilizing Remedy problem tracking system. I trained personnel regarding computer maintenance and troubleshooting techniques, while offering comprehensive documentation of resolutions to facilitate future troubleshooting.• Verified provision of required assesses to employees for conducting mission-critical tasks within timely manner.• Offered hardware, software, and RSA700 hardware token key fob support within local Washington D.C. area.• Installed software and managed cryptographic logons, while enforcing user/group/computer policies within Active Directory structure.

Baltimore, Maryland, United States

I offered technical assistance to all TSA employees to address and fix server and user account problems. I organized and oversaw migration of servers from local farm to mirror farm and thoroughly documented for local maintenance, upgrades, and configuration changes. I also handled expected difficulties and escalated all technical problems to nearby on-site/on-call subject matter experts, while adhering to Netcool's standard operating procedures.• Executed daily physical server and generator inspections, including evaluating condition of servers.• Tracked calls, outages, and Netcool alerts within Remedy ticketing system for all severity 1 & 2 outages.• Ensured all TSA east coast servers' operations at peak efficiency by utilizing server monitoring software (Netcool).

Franklin, Tennessee, United States

Under this position, I collaborated with service providers to address issues and offered remote corrective actions. I also monitored critical network elements and proactively address system disruptions. I provided technical and monitoring assistance to clients via phone and email to track and communicate provider issues during widespread or node-specific failures. Along with that, I managed Linux/Unix command line to monitor logs, restart, service, maintenance, and run code to aid in addressing on-spot difficulties with customer's systems.• Tracked and escalated issues by discussing not repairable errors at the Network Operations Center level.• Diversified in hardware such as Cisco, Nutopia, Cradlepoint, Zoom, and proprietary hardware (SCA305, SCA310, SCA315) created in-house.ADDITIONAL EXPERIENCEAdministrator Tech/Network Maintenance Tech, PeakView Solutions, Colorado Springs, CO, 03/2016 – 08/2016Supporting Operations Clerk (SPO), Transportation Management Coordinator; US Army, 2006 – 2010

Bachelor Of Science - Bs, Information Technology, 3.89

Associate Of Sience In Computer Netowrking Systems