Craig Dorio Email & Phone Number

Highland Heights, Ohio

Provide Computer Break/Fix Service in the Northeast Ohio area.

Provide and manage deployment of new hardware, software and application updates. Provide support of hardware and software. Authorize and acquisition technology for end users. Work with vendors to acquire technology hardware and support. Provide cellular phone and Blackberry support. Assist in providing newsletters to field support. Used Asset management tracking to maintain and optimize asset with the local organization. Create cellular phone usage and asset control reports as required by management. Assist end-user with obtaining and setup of email and dialup/DSL accounts. Participated in monthly Conference Calls to share ideas and determine Best Practices. Control cost by maintaining minimal levels of spares. Ensure customer satisfaction. Provide technical training as needed to end-users.

Provided customer support and maintenance for copiers/printers/fax equipment for the Cleveland Clinic, Lakewood Hospital, Euclid Hospital, Huron Hospital, Marymount Hospital, Lutheran Hospital fairview hospital and Cleveland Clinic Health System's clinics throughout Northeastern Ohio. Coordinated deliver of supplies to end-users. Coordinate on-site repair team to provide first level support. Lead and assisted client on-site helpdesk. Ensure customer satisfaction. Train team member with repair procedures. Provide end-user training and aid and assist equipment installation. Reduce client's overall service cost.

Ran and maintain high speed printing/duplicating system. Coordinated client's print shop, mailroom and contracted team members. Aid and assist customers with printing solutions. Client sites include Master Builders and Telxon.

Bsit, Information Technology

Electrical Engineering

Science And Mathematics