Doris Bačić Email & Phone Number

Zagreb

• supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers• monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies• recommends corrective services to adjust customer complaints• keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints• checks accounting ledger and order postings for errors• organising staffing, including shift patterns and the number of staff required to meet demand• setting and meeting performance targets for speed, efficiency, sales and quality• monitoring random calls to improve quality, minimise errors and track operative performance

Zagreb

• obtains client information by answering telephone calls; interviewing clients; verifying information• informs clients by explaining procedures; answering questions; providing information• maintains communication equipment by reporting problems• maintaining up-to-date knowledge of industry developments and involvement in networks• responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company's products or services by following standard scripts and procedures• answers questions about service

Zagreb

• obtains client information by answering telephone calls; interviewing clients; verifying information• informs clients by explaining procedures; answering questions; providing information• maintains communication equipment by reporting problems• contact potential customers and clients with the aim of gathering information or selling a product• receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints

Zagreb

• answer phones and respond to customer requests, identify, research, and resolve customer issues using the computer system• sell product and place customer orders in computer system, provide customers with product and service information • transfer customer calls to appropriate staff • recognize, document and alert the supervisor of trends in customer calls

Zagreb

• answer the calls and handle inquiries about ticket fares, making the reservations and providing all travel information that passenger need for specific travel such as medical and visa requirements or schedule change for part of their journey• arrange hotel accommodations, sightseeing tour, car rental and travel insurance polices • prepare customer invoices and accept payments

Zagreb

• answer the calls and handle inquiries about ticket fares, making the reservations and providing all travel information that passenger need for specific travel such as medical and visa requirements or schedule change for part of their journey• arrange hotel accommodations, sightseeing tour, car rental and travel insurance polices • prepare customer invoices and accept payments

Korčula

• my role involved making guests feel welcome, checking them in and out efficiently, answering phones and dealing professionally with any issues and queries, both face to face and by phone, provide tourist advice and dealing with complaints• organizing day trips, rent-a-car and bike tour

Zagreb

• my role includes verifying and entering pricing for passenger, cargo and miscellaneous items and resolving any pricing disputes with airlines involved in the interline ticketing agreement with Croatia Airlines• assisting in preparing daily, weekly and monthly the Clearing Services reports