Doris Brooks Email & Phone Number

Highly skilled and experienced workforce manager with a strong background in customer service management. Proven track record of effectively overseeing and optimizing workforce operations to deliver exceptional customer experiences. Adept at resource planning, scheduling, and performance management to ensure efficient utilization of staff and maximize productivity. Experienced in forecasting and analyzing sale volumes, staffing needs, and performance metrics to drive operational excellence. Skilled in developing and implementing strategies to enhance team performance, employee engagement, and customer satisfaction. Seeking a challenging role where I can leverage my expertise in workforce management and leadership to drive operational efficiency, employee development, and exceed customer service goals. Team leadership, Staff development, Interpersonal and written communication, Conflict resolution Inventory Control, Forecasting and P&L, Staffing Solutions, Customer Service, Coaching and Development, Training and Development , Sales Management , Capacity Planning Key Accomplishments and Achievements Extensive experience in workforce management environment Proficient in forecasting volumes, scheduling, and optimizing staffing levels Strong knowledge of workforce management software and tools (e.g., workforce management systems, scheduling software) Skilled in analyzing data and performance metrics to identify trends and make data-driven decisions Proven ability to develop and implement staffing plans to meet service level objectives Experience in creating and maintaining employee schedules, ensuring proper coverage and adherence to service level agreements Expertise in managing and optimizing workforce efficiency, including adherence to schedules, breaks, and other productivity metrics Strong understanding of operations and customer support processes Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders Demonstrated ability to coach, mentor, and develop team members for improved performance and productivity Proficient in identifying process improvement opportunities and implementing strategies to enhance operational efficiency Knowledge of quality assurance practices and experience in driving quality initiatives within a customer service environment.

Listed skills include Customer Service, Inventory Control, Team Leadership, Inventory Management, and 14 others.