• Facilitate workshops focusing on job readiness skills to clients of diverse backgrounds to assist in providing them the tools necessary to be successful with their job search. • Research and design workshops on various topics related to job search and job preparedness ensuring materials were thorough, relatable, and easily understood by clients. • Contribute to jobseekers’ personal growth by providing services, encouraging participation, provide guidance regarding problems, and demonstrating care and respect.• Conduct workshops for Urban Project Technology (UTP), School District of Philadelphia’s pre-apprenticeship/apprenticeship program for Computer Networking Technicians.

• Provided Microsoft Exchange and Active Directory support for creation of new mailboxes, mailbox access, distribution lists, update GAL entries, email address corrections, and increase mailbox storage limits for a user base of over 10,000 employees. • Administered out-of-office messages for absent or terminated employees. The out-of-office message would provide a contact for response to the sender’s email message.• Educated users on mailbox access which allowed them to review and forward business emails of an absent or terminated employee. • Managed the Exchange Messaging DND process for Litigation Support. Administered auto- forwarding of new emails and/or a pst (personal storage table) file of mailbox contents. o Coordinated Window 7 project for ACE USA Philadelphia employees. o Coordinated telecommunication project for national insurance conference hosted by ACE USA. Ensured voice communication equipment was functioning in all conference rooms from 1st through 12th floors. o Configured Accellion software to upload contents of a Litigation Hold mailbox instead of creating a DVD of the mailbox.• Analyzed financial and vendor management processing within corporate IT Infrastructure. Liaison between Infrastructure and IT Finance.• Provided Accounts Payable processing of vendor invoices in a national specialized database. Researched and resolved outstanding invoices via vendor meetings. o Developed and maintained professional relationships with ACE external vendors o Processed Infrastructure monthly invoices prior to monthly deadline from Accounts Payable department.

• Provided training and instruction on Microsoft Office software, Introduction to Physician Billing, Office Procedures, Career Preparations, Basic English and Keyboard Skills classes. Developed course outline, text, handouts, tests and designed laboratory exercises.o Developed and administered a Technical Writing class for students who previously attend a Basic English classo Developed and administered interview practice exercises for Career Preparations class