Doris Chen Email & Phone Number

New York, New York, United States

Greater New York City Area

Contributed to over 30 months of growth month over month; $900+ million annual sales volume.Achievements:1. Restructured operations and processes across departments, clients and overseas partners to develop strong, collaborative teams and succession plans.2. Partnered and lead multiple cross-functional teams to exceed goals in product availability, product margins, cost of goods and cut-costing strategies.3. Helped executive teams to translate business goals and strategies into actionable and measurable content marketing campaigns to re-brand the group.4. Successfully created and launched the strategy and methodology of Core Replenishment Programs resulting in savings of over $20 million in air costs and improving 60 days in production lead-times for faster product availability to customers.5. Spearheaded process and projects consolidation by over 50% to leverage buying power and gain over 15% cost savings. 6. Successfully generated new product ideas and extensions into global market opportunities.7. Established “Best in Class” quality assurance guidelines decreasing Customer returns by over 2% points and increasing sales by $3 million.Responsibilities:- Managed and developed system technology for improved data analysis, operational efficiencies and established consistency of multiple reportings on KPIs across Sourcing, Production, Inventory planning, Merchandising and Marketing.- Travelled extensively to cultivate emerging global opportunities such as Pakistan, Africa, South East Asia, Asia, and Western Hemisphere in order to build strong relationships with all global partners.- Managed and monitored manufacturing process from start to finish ensuring all timelines are met including social compliance audits.- Anticipated potential risks of production and identified strategies to minimize risks to the Brands and customers.- Created comprehensive data collection, reporting, and analysis on human rights and corporate responsibility issues.

Greater New York City Area

$100 million annual sales volume.Achievements:1. Created customized systems solutions and training to improve operational efficiencies.2. Developed scorecard benchmarks and internal efficiency performance indicators.3. Conducted market research to understand the environment and identify key performance indicators within the industry.4. Implemented Cross docking warehouse receiving program to reduce DC processing times by 2 weeks resulting in added $2 million in sales.5. Established vendor training programs and successfully reduced vendor claims by 63% in 2004 and an additional 48% in 2005.Responsibilities:- Oversaw Mast Industries' activities and employees; Made sure that employees were aligned with the company' goals and strategy.- Developed and executed strategies to ensure increased efficiencies between customer and factory performance.- Collaborated in the development and implementation of new internal systems platform which included input on designs for financial reporting, order entry, costing systems and processes.- Drove execution of changes to production by partnering with customers and regional offices worldwide.- Managed overseas offices and factories for compliance with customer guidelines to mitigate risks to the business.- Identified opportunity to accurately forecast and predict customer inventory demands.- Improved deliveries to customer’s new free standing intimates store by 1 month earlier than planned.

Greater New York City Area

$150 million annual sales volume; Directed inventories for 680 stores.- Developed, analyzed and drove business strategies by coordinating with Marketing, Merchandising, Buying, and Planning teams.- Develop strategic factory base sourcing plans to maximize speed to market.- Managed product development from inception to delivery.- Worked with cross-functional teams (production, product design, quality assurance, and sales) to manage the production process with the factories.- Run the product planning and execution throughout the fashion product lifecycle, including: gathering and prioritizing product and customer requirements for Lane Bryant.- Defined the product vision of the fashion brand, while working closely with engineering, sales & marketing, and design to ensure revenue and customer satisfaction goals are met.- Reviewed commercial trends to determine the best methods to make the product or service marketable or profitable to Lane Bryant.- Ensured that the product go-to-market and roadmap strategies were aligned with the overall image, strategy and goals of Lane Bryant.