Doris Da Costa Email & Phone Number

Triages families and staff to appropriate hospital departments or Client and Family Integrated Care team members to provide a timely response to inquiries received through the Resource Centre emailTriages with incoming consults:Responding to more straightforward Holland Bloorview-based requestsFollowing priority process for escalation to Family Support Specialists for more complex consultsInformation-gathering for community resource or more complex consult requestsActing as a timely first response/warm connection to consult requests, communicating Family Support Specialist response timesConducting social needs screens with families requesting consults (who are Holland Bloorview clients)Collects and utilizes data on family information trends for reporting and new education development opportunitiesResource DevelopmentDevelops new tip sheets and resourcesSupports with event promotion and/or possible background/tech support during eventsRe-branding and ongoing maintenance of existing tip sheets (updating links, adding new resources, etc.)Provides guidance in the ongoing development of Holland Bloorview’s up-to-date, multimodal collections of relevant and credible information for clients and familiesSearches for reliable information and connects regularly with the community (which may include system partners, families, or government sources) for updates on new programs, services, government announcements, policies or pertinent news related to the disability communityConsults with staff, students or volunteers who want to share new family education resource materials, workshops or programs that are accessible to and inclusive of Holland Bloorview clients and community familiesUtilizes and enhances Family Support Specialist community outreach guidelines for reliable and up to date information sharingPrioritizes and includes the client and family voice in resource sharing

ResponsibilitiesPerform account analysis for various general ledger accounts.Process invoices or other transactions into the financial systemAssists in reconciliation of balance sheet and other accountsAssist in preparing reports, surveys or compiling other required informationOther duties or tasks as assigned