Doris Dominguez Email & Phone Number

 Demonstrated expertise in configuring and supporting IT equipment, applications, systems, and services across the entireinfrastructure, ensuring optimal performance and seamless integration. Answered high call volumes with professionalism to promptly resolve technical issues and deliver superior customerservice. Handled remote oversight and monitoring of multiple domains, workstations, servers, and network devices to proactivelyresolve issues and achieve consistent performance. Utilized ticketing systems to efficiently manage, prioritize, and resolve support requests, maintaining high levels of usersatisfaction. Delivered onsite technical support to a large employee base by quickly resolving technical issues and minimizingdisruptions. Addressed and resolved user requests in a professional and friendly manner by adhering to established procedures. Identified opportunities to improve the user journey as well as document key insights and events to update the knowledgebase as well as support ongoing educational initiatives and future training efforts.

Remote

Demonstrated ability to effectively work both independently and within team environments to achieve established goals and objectives. Provided timely and reliable service to customer locations, consistently meeting delivery schedules and exceeding expectations. Strengthened communication and organizational skills by actively contributing to group projects and coordinating efforts to drive successful outcomes. Identified issues, analyzed complex information, and delivered actionable solutions to resolve problems, such as the ChowNow application malfunctioning for clients.

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Bachelor Of Business Administration - Bba